Cant claim server

Plex Media Server NAS & Devices
1

Hello everyone
I can not claim server.
I have made a fresh install of Plex on my Synology DS214PLAY
and updated it to version: 1.22.0.4163-d8c4875dd
I have disabled firewall
But it just stands and spins when I press Claim server.
I have had the router and modem restarted
I have changed the code to plex and put a tick in log all clients out.
I have also renamed Preferences.xml to Preferences.xml.old
What more do I need to do?

2

Logs.zip (253.4 KB)

3

I will need some information as it looks like the server got logged out of your account.

after renaming “Preferences.xml” , did you also remove the Server’s name from “Authorized Devices”?

When you rename it, you lose the existing ServerID. Starting up PMS again causes a new ID number to be generated. Unless you Claim it, it will never automatically associate (I have addressed this in DSM 7)

Info I need?

  1. Did you remove it from Authorized Devices - Servers
  2. Did you restart PMS as well as full (CTRL-F5) reload of Plex/web ?
  3. Are both your computer and Syno on the same RFC-1918 compliant subnet ?
4

Hi ChukPa
I did a total reinstall, (deleted the PLEX folder on the Synology, docent that automatic delete authorised Devices ?
I have restartet both PMS and Synology, several times
I m not sure what RFC-1918 means ?
Port 32400 is open when I tjek canyouseemee, firewall is off.
And I am logged in ?

5

Hi again
I did a total reinstall, this time i delete all authorised Devices ?
I called the server a new unused name, restartet both PMS and Synology.
Still same result :frowning:
I dont remember Plex being so difficult.
Plex installed is the latest: 1.22.0.4163-d8c4875dd on DSM6.2
After install, i open plex with http://192.168.0.50:32400/web

6

RFC-1918 is the LAN private network addressing requirements specification.
It was what the internet folks all agreed to use for differentiating between what we have at home (in private) and what is public.

192.168.x.x , 172.16.x.x - 172.31.x.x, 10.x.x.x addresses are all “Private LAN”.
You’ll notice that all modems/routers create your LAN using these ranges.
It’s how they determine if they should send the data out to the internet or keep it local.

As for PMS.

  1. Did you also sign-out of Plex/Web ? Plex/web keeps the name and ID numbers of everything unless it’s refreshed. signing out gives you the best chance. Ctrl-F5 gives you a very good chance.

  2. The old server name needs to be removed from “Authorized Devices - Servers dropdown” to make finding it easiest . (this truly does make it a “new” server).

7

I chanced the password, and used log out all users
After install, i open plex with http://192.168.0.50:32400/web so this should be ok ?
There is no “old server name” but the Crome Plex web acces
I treid on my macBook and my windows pc

8

should i try making a new account with a new plex pass ?

9

@Thenewone

No, don’t make a new account as you’d lose your Plex Pass.

I looked at your account.
I saw you had two servers which were previously deleted.
I completely removed those old entries.

Please now do the following:

  1. Sign out of Plex/web (upper right corner of browser)

  2. Stop Plex

  3. Navigate using File Station to Plex/Library/Application Support/Plex Media Server

  4. rename Preferences.xml to Preferences.xml.old

  5. Start Plex

  6. Open Plex in the web browser

  7. It will start setting up a new server. – this is expected and correct

  8. Any existing library sections you have Still Exist so don’t create them again.

  9. As you proceed through the Setup wizard, make any settings you wish.

  10. When “Finished” you will be at the dashboard.

  11. Settings - Server - General - Check all the categories again as your previous preferences were removed.

10

I still cant claim server :frowning:
(6 Open Plex in the web browser)
I treid chance ip, so i log in with http://192.168.0.115:32400/web OK?

11

I really appreciate your help

it says by the way An update is available. Please install manually.
but it is latest update installed

12

Ignore the update prompt for now. Your default account settings are probably for the Beta channel ?

what do you get when it says you can’t claim it?

13

During the install, it says somthing like: it seams there are a problem whith this server.
and then later when i press claim server, its just spins thinking about 2 minutes, and then nothing more happends ?

You cant claim it remotely ? or delete everything

i think i pay monthley for the ples pass, so if you think there is just a small chance, i will try it

14

This works for just about everyone.
When it doesn’t, some surgery is needed (trivial but nonetheless)

On DSM 7, I have this all resolved. The server claims itself when you get & paste the claim token.

15

I have treid claime it without luck…

Can i update Synology DS214play to DSM 7, and will Plex mabye work better on DSM7

16

Before you commit to such a step, it is critical you read and understand both:

  1. What has changed in DSM 7
  2. All the steps involved in the DSM 6 → DSM 7 migration process.

I have a specific set of posts here:

In this thread, I detail:

  1. What has changed and the limitations imposed on us.
  2. Post #2 details the migration steps – which you must do exactly as the installer requires.
  3. Per Post #2 & the installer, it will not let you advance until all the criteria are satisfied. It will print out a popup for you , at each step, as it advances.

If this is agreeable. knowing the DS214play is an already limited NAS, then proceed.

As an alternative, I can make arrangements with you to do the claiming manually.
When we do this, I make certain everything about PMS (Plex share) is correct then, with your assistance, complete the claiming process manually.

I essentially do what Dane’s script does but at the command line level.

17

I am well aware that my DS214 play is an old model, but it has been running plex for the last 2-3 years without problems :slight_smile:

So if you can help me complete the claiming process manually, with my assistance
i wil be the happiest plex user you now
is et best on my windows pc ?

18

You can probably do a fair amount of this. maybe all of it. It’s not difficult.

Here are the steps with commands to run in the Putty-ssh shell on the Synology.

  1. Stop Plex

  2. Open File Station

  3. Navigate to Plex/Library/Application Support/Plex Media Server

  4. Delete Preferences.xml

  5. SSH (putty) into the synology

  6. sudo -su root (give the pasword and gain the elevated privileges. Shows a “#” in th prompt)

  7. cd /volume*/Plex

  8. pwd (make sure it shows you’re in the “Plex” shared folder on the volume)

  9. chown -R plex:users * ← this will take a bit

  10. cd "Library/Application Support/Plex Media Server"

Now we coordinate tasks in another window

  1. Open a browser window: https://plex.tv/claim

  2. Copy the Claim Token to your browser clipboard (we have 5 minutes to complete the task because this token expires)

  3. Start Plex in DSM Package Center

  4. Give it approximately 30 seconds to start up

  5. Return to the Putty window

  6. type: curl -X POST 'https://127.0.0.1:32400/myplex/claim?token=

  7. Paste the claim token at the end of that line – DO NOT HIT ENTER YET

  8. Type the closing single quote

  9. It will look like: curl -X POST 'https://127.0.0.1:32400/myplex/claim?token=claim-xxxxx'

  10. Now hit enter.

  11. In a few seconds (it takes a moment) , it will respond with your account features. (a long list)

  12. When it does this, the server is reclaimed.

  13. Verify in the normal web browser.

If this fails,

  1. Stop Plex
  2. Make a ZIP file of the “Logs” directory from File Station
  3. Attach it here for me to review please.
19

THx ChuckPa

I Will look at it tomorrow with fresh eyes,
it’s late in Denmark now :slight_smile:
I’m normally not that technically, but I will give it a try

20

Hi ChukPA
I have upgraded my windows pc now from win 8 to win 10 pro.
I really have trouble to understand it with putty?
I have enabled SSH service on my Synology, but do I need to open other things on synology?
I open my command prompt on pc and write: ssh admin@192.168.0.115 -p XXX (the port I chose)
but I can not enter password, it does not enter anything when I type ?