Cant connect my server to my plex account

Plex Media Server NAS & Devices
1

Server Version#: NAS DS218+ DSM 7.0.1-42218
Player Version#: 1.25.2.5319-7000

Hello guys

Today i had the problem that my plex server said that i dont have permissions for my medias with my account (movies, series, animes, etc.). It was weird because with another account i could watch my media. After some researching i didnt found a solution for my problem so i decided to reinstall my plex. I first deleted my plex server on my nas. than i downloaded the DSM7 for Intel 64-bit and installed it. After going on http://192.168.1.147:32400 i configured the server as usual. But already there i saw a red message with a message like “couldnt connect to server”, but i could finish the configuration. After setting up all my media i saw that i cant watch it because theres a message (picture 1). It says; “Server NAS-Alessio is not logged into a Plex account and is therefore not secured”, when i click on the yellow button im getting to the settings to connect my server with my plex account. When i click the button “connect server” (on German “Server verbinden”) nothing happens. What can i do, so i can watch my series again? Theres also a Update for the server but i just installed the newest version?

Can someone help me?

Greetings

2

@BallLP

Is your computer on the 192.168.1.x subnet with your NAS?

Can you show me this picture?

Also, Can you (use FileStation) go to the PlexMediaServer shared folder,

  • navigate into AppData/Plex Media Server,
  • Right-Click “Logs”
  • Compress to Logs.zip
  • Download that file
  • Attach here for me to see what’s wrong
3

Hey ChuckPa

Sorry i was the entire week sick and i hadnt the power to do something.

Sorry i totally forgot the picture, there you go (i hope it worked):

Bild_2022-01-06_203749
Bild_2022-01-06_2037491006×497 28.6 KB

Bild_2022-01-06_203112
Bild_2022-01-06_2031121049×477 185 KB

And like you wish there are all the logs:
Logs.zip (870.7 KB)

Greetings

4

Thanks for the logs.

  1. DNS is failing (CURL ERROR 6)
  2. You are showing two different subnets (192.168.0.x and 192.168.1.x). Which one is your default gateway on? (Synology: Control Panel - Network - Interfaces )
Jan 06, 2022 04:48:15.613 [0x7ff08bfefb38] ERROR - SSDP: Error parsing device schema for http://192.168.0.254:49152/wps_device.xml
Jan 06, 2022 04:48:30.959 [0x7ff08be9fb38] DEBUG - HTTP requesting GET https://plex.tv/api/v2/features?X-Plex-Token=
Jan 06, 2022 04:48:35.964 [0x7ff08be9fb38] ERROR - Error issuing curl_easy_perform(handle): 6
Jan 06, 2022 04:48:35.964 [0x7ff08be9fb38] WARN - HTTP error requesting GET https://plex.tv/api/v2/features?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxe host name) (Could not resolve host: plex.tv)
Jan 06, 2022 04:48:35.964 [0x7ff08be9fb38] WARN - FeatureManager: Couldn't get features. Trying again soon.
Jan 06, 2022 04:48:47.623 [0x7ff08bfefb38] DEBUG - NetworkServiceBrowser: Parsing SSDP schema for http://192.168.0.254:49153/wps_device.xml
Jan 06, 2022 04:48:47.624 [0x7ff08bfefb38] DEBUG - HTTP requesting GET http://192.168.0.254:49153/wps_device.xml
Jan 06, 2022 04:49:02.624 [0x7ff08bfefb38] ERROR - Error issuing curl_easy_perform(handle): 28
Jan 06, 2022 04:49:02.624 [0x7ff08bfefb38] DEBUG - HTTP simulating 408 after curl timeout
Jan 06, 2022 04:49:02.625 [0x7ff08bfefb38] ERROR - SSDP: Error parsing device schema for http://192.168.0.254:49153/wps_device.xml
Jan 06, 2022 04:49:32.739 [0x7ff08bfefb38] DEBUG - NetworkServiceBrowser: Parsing SSDP schema for http://192.168.0.254:49153/wps_device.xml
Jan 06, 2022 04:49:32.739 [0x7ff08bfefb38] DEBUG - HTTP requesting GET http://192.168.0.254:49153/wps_device.xml
Jan 06, 2022 04:49:47.741 [0x7ff08bfefb38] ERROR - Error issuing curl_easy_perform(handle): 28
Jan 06, 2022 04:49:47.741 [0x7ff08bfefb38] DEBUG - HTTP simulating 408 after curl timeout
Jan 06, 2022 04:49:47.741 [0x7ff08bfefb38] ERROR - SSDP: Error parsing device schema for http://192.168.0.254:49153/wps_device.xml
Jan 06, 2022 04:49:47.742 [0x7ff08c653b38] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 23.732124 seconds: 192.168.1.126 (Philips hue (192.168.1.126))
Jan 06, 2022 04:49:47.742 [0x7ff08bfefb38] DEBUG - NetworkServiceBrowser: Parsing SSDP schema for http://192.168.1.126:80/description.xml
Jan 06, 2022 04:49:47.742 [0x7ff08bfefb38] DEBUG - HTTP requesting GET http://192.168.1.126:80/description.xml
Jan 06, 2022 04:49:47.749 [0x7ff08bfefb38] DEBUG - HTTP/1.1 (0.0s) 200 response from GET http://192.168.1.126:80/description.xml
Jan 06, 2022 04:49:47.750 [0x7ff08bfefb38] DEBUG - NetworkServiceBrowser: found 1 SSDP devices via http://192.168.1.126:80/description.xml
Jan 06, 2022 04:49:47.750 [0x7ff08bfefb38] DEBUG - NetworkServiceBrowser: SSDP arrived: 192.168.1.126 (Philips hue (192.168.1.126))
Jan 06, 2022 04:50:17.795 [0x7ff08bfefb38] DEBUG - NetworkServiceBrowser: Parsing SSDP schema for http://192.168.0.254:49153/wps_device.xml
Jan 06, 2022 04:50:17.795 [0x7ff08bfefb38] DEBUG - HTTP requesting GET http://192.168.0.254:49153/wps_device.xml
Jan 06, 2022 04:50:32.796 [0x7ff08bfefb38] ERROR - Error issuing curl_easy_perform(handle): 28
Jan 06, 2022 04:50:32.796 [0x7ff08bfefb38] DEBUG - HTTP simulating 408 after curl timeout

what Plex sees is:

Jan 01, 2022 19:55:34.253 [0x7ff0905726e8] DEBUG - Detected primary interface: 192.168.1.147
Jan 01, 2022 19:55:34.253 [0x7ff0905726e8] DEBUG - Network interfaces:
Jan 01, 2022 19:55:34.253 [0x7ff0905726e8] DEBUG -  * 1 lo (127.0.0.1) (loopback: 1)
Jan 01, 2022 19:55:34.253 [0x7ff0905726e8] DEBUG -  * 5 ovs_eth0 (192.168.1.147) (loopback: 0)
Jan 01, 2022 19:55:34.253 [0x7ff0905726e8] DEBUG -  * 6 docker0 (172.17.0.1) (loopback: 0)
Jan 01, 2022 19:55:34.253 [0x7ff0905726e8] DEBUG -  * 1 lo (::1) (loopback: 1)
Jan 01, 2022 19:55:34.253 [0x7ff0905726e8] DEBUG -  * 5 ovs_eth0 (fe80::211:32ff:feb8:afc7%ovs_eth0) (loopback: 0)
Jan 01, 2022 19:55:34.253 [0x7ff0905726e8] DEBUG - Creating NetworkServices singleton.
Jan 01, 2022 19:55:34.253 [0x7ff0905726e8] DEBUG - NetworkServices: Initializing...
5

Hey

My Default Gateway is on 192.168.1.1. That should be correct.

6

What is the DNS address in the Syno?

Is it pointing to 192.168.1.1 (or whatever address your modem/router is) ?

7

It was on “Automatic”. But now i changed it to manual and changed it to 192.168.1.1 and IT WORKEDDDDD! Yuuuhuuu

Thank you for your awesome help, ChuckPa!!

8

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