Can't connect to plex.tv?

Plex Media Server Remote Access
1

Server Version#:

running PMS on a debian buster machine, though the server version doesn’t seem to be the case.
I’ve been unable to access the server even through the local IP, after much troubleshooting I’ve realized I can’t connect to the plex.tv domain:

>ping plex.tv
Pinging plex.tv [99.81.213.165] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 99.81.213.165:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

tried this on several windows/linux machines on my internet, and even on my 4G phone doing a ping to plex.tv times out. is there an outage?

2

No outage that I’m aware of…
https://status.plex.tv

Can you access app.plex.tv instead (any other URL/IP)?
My first thought was you might have some trouble with a DNS rebind protection … but that shouldn’t stop you from pinging Plex.
Did remote access work before for you or?

3

it has before until as of recent.
app.plex.tv works fine, but the main plex.tv domain doesn’t, and the server seems to be trying to use that instead.
attached is my logs folder
logs.tar.gz (37.3 KB)

4

Your IPv4 is turned off. PMS requires IPv4.

5

how are you able to tell this? i’ve been connecting to this machine with an IPv4 address, see below

>ip -4 addr show eth0
2: eth0: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state UP group default qlen 1000
    inet 13.0.0.12/24 brd 13.0.0.255 scope global dynamic eth0
       valid_lft 82291sec preferred_lft 82291sec
6

I just went deeper in your logs.

I see you’re using 13.x.x.x If that’s your LAN address, you must change it.
PMS requires RFC-1918 compliant LAN addressing to operate correctly. If this is indeed your LAN addressing, PMS cannot tell if it’s on a LAN or a WAN and will plex.tv will invariably try to communicate with Xerox servers.

The 13.x.x.x block belongs to Xerox.

NetRange:       13.0.0.0 - 13.31.255.255
CIDR:           13.0.0.0/11
NetName:        XEROX-NET
NetHandle:      NET-13-0-0-0-1
Parent:         NET13 (NET-13-0-0-0-0)
NetType:        Direct Assignment
OriginAS:       
Organization:   Xerox Corporation (XEROX-16-Z)
RegDate:        1986-04-25
Updated:        2016-08-09
Ref:            https://rdap.arin.net/registry/ip/13.0.0.0


OrgName:        Xerox Corporation
OrgId:          XEROX-16-Z
Address:        45 Glover Ave
City:           Norwalk
StateProv:      CT
PostalCode:     06850
Country:        US
RegDate:        2008-02-28
Updated:        2011-09-24
Ref:            https://rdap.arin.net/registry/entity/XEROX-16-Z
1 Like
7

Also, I’m not certain that plex.tv ever responds to ICMP packets (not all sites do, try intel.com for example). I get the timeouts as well to plex.tv, however all hosts on that domain do work (www.plex.tv, app.plex.tv, forums.plex.tv, support.plex.tv, meta.plex.tv, et al…) and all services are working. Your inability to ping plex.tv is likely a red herring as far as your actual issue is concerned.

8

changed LAN to 10.x.x.x, problem is still present

9

Entire LAN is now 10.x.x.x ?

Please restart PMS,
Wait 60 seconds,
Gather a fresh logs ZIP file.

10

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