Can't find a specific whole folder

[erict1965]

Server Version#: 1.32.7557-7000
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
There is a folder (and only this particular one) when I tried to use the “Add Folders” feature in the “Manage Library” tab, then I clicked in I couldn’t find any of the folders and can only see a bunch of system folders. Not sure why and don’t know how to fix it. Can anyone here help on this?

Thanks in advance!

Eric

[tom80H]

That sounds like a permission problem where the functional/system account running your PMS on the Syno has no access to the folder you’re trying to add…

Synology FAQ - Questions, Answers, and a few How-To's

FAQ 19: Setting permissions to allow Plex access to media files Before beginning, it’s important to remember one key point; Plex doesn’t have any special privileges on Synology except for being able to access the Video Transcoding acceleration hardware. It cannot read any of your files unless you expressly grant permission. This is a fundamental principle of Linux (which Synology uses for DSM) Because of how Synology grants permission, access to files is broken into two different …