I know there was a plenty of topics about it but…
I think I read all of them (almost) and still noting…
After login to plex page I have a message: “looking for servers…”
My user have rights to Plex directory, also plex user have rights to some directory with video files
Somebody can help ?
(I installed plex from Synology Center version 1.16.5.1552 on DS118)
Logs.zip (107.5 KB)
Thanks for providing the logs.
The server can’t be claimed & setup from a remote address.
The logs show you’re connecting from a 193.x.x.x address.
The computer and Synology need to be on the same subnet (home LAN segment) or ssh-tunneled to the server for you to claim and complete setup.
I use VPN (Synology is a VPN server) I know I have a different IP address but I can get to the server through network resources so from my point of view I am in a local network.
Does it change anything ?
(I am trying to connect from 192.168.0.x are You sure there is 193.x.x.x ?)
Since Windows can see the drive via File Explorer, the problem is that mapped network drive cannot be seen by applications. Plex being the one in this discussion.
I followed these instructions from this post and now all my libraries are back online!
To configure the EnableLinkedConnections registry value, follow these steps:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
Hmm…
I think You miss the point. I don’t want to use Synology as my local library player.
All of my videos are on Synology and I have installed also Plex on Synology.
I can’t understand why I must configure any of local settings.
Mayby I connect to my network from 193.x.x.x adress but Synology Server and all of synology files are on one “network location”.
I want only use Plex instead of VideoStation from synology, Can I do this ? How ?
Please help…
Hi edatmpa,
Would “your system” have a positive impact on troubles or rather a message: “Cant find plex server” when I am outside my homenetwork?
I spend half of my life outside my home network and each time, when away from home, I make an upgrade of PMS or just stop the PMS on my Synology NAS DS918+ I immidiately lose the Plex connection and cannot repair it before I am back on my homenetwork where I just need to open PMP and everything works fine.
Apologies for being slow to get back here. Yes, it shows 193.16.x.x
Dec 10, 2019 17:06:50.761 [0x7f86b271d0] DEBUG - Request: [193.16.xxx.x
Hello Kurt,
I am not sure what you are asking. I understand that you access you media mostly from outside your home. I, on the other hand, mostly use Plex as an organizer and mostly watch my media at home and only use Plex streaming when I travel. Just to make sure you understand. I have all my media (movies) on a networked Synology (2 of them) and I have an Intel NUC running Win10 on the same network as the media server. This is my main server. I then publish my medis (mostly videos) through this server. The server then has to be able to see the media files on the Synology. There is no problem in Win10 in seeing these files as Synology works seamlessly with Win10. I can use File Exploler to manage all my media like copying, renaming, deleting, etc. Therefore it is clear that Win10 has no problems with Synology. However when Plex is running it cannot see these files! This did not happenned before the “secure access” implementation by Plex. This secure access feature just blew me out of the water. I could not use Plex any more. I had not done anything differently. Something implemented by Plex caused this. Obviously it was beyond normal as the the same problem existed for other software. So I found a post that corrected this problem for other software and applied it for Plex. And it works. It would be good for the Plex users if the developers could correct this problem without users having to make changes in the registry as (I would gues) not be competient enough to risk using registryedit. My Windows system skill level and understanding is at about 80% (for users). Most users would, I think, be way below that (This is not meant to be derogatory), just an observation.
Hello Edatmpa,
Thank you for your reply to my question.
What I am trying to do, is to have Plex running all time when I am outside my local network, because that is the only possibility I have to watch Danish tv when I am in Spain, where I stay approx. every other month.
OUTSIDE HOME-NETWORK:
AT HOME-NETWORK:
I hope this clarify my question?
Kurt
hello Kurt,
I am not sure I can help with your particular problem since your ISP seem to block ports. I believe that you can request that the ISP opens up your 3389 port (it’s your money paying for the service, afterall). Then with port forwarding you can use remote desktop to be able to see what is going on. I do not use any of Plex’s online services. Only to publish my medias. To access them from the Internet port forwarding on 32400 must be implemented. I assume you are doing this already.
One thought on remote access, I should think that Team Viewer would allow you to access your PC regardless of whether other ports are blocked or not. I was able to do this with Team Viewer (as well as MS Remote Desktop). Team Viewer uses HTTP protocol and it is always opened. If your ISP is blocking port 32400 you cannot access your media from the Internet unless they open a port for you and you assign this to Plex to use instead of 32400.
Hello edatmpa,
Thank you for taken your time helpen a complete Plex amateur out 
About my router: I have asked my ISP if they could open port 80 (which port I have used earlier) and the answer was: YES but you are an idiot because everybody can log in to your router! So I thanked no! Are you sure that port 3389 do the same trick as port 80? I have attached my routers port forward list. I have 2 lines with Plex, that is because my Syno DS918+ has 2 ethernet ports (which probably don’t make everything easier). I also attach Plex external access.
in Danish, but you can see the port.About remote access: TeamViewer apparently change the access code each time you open it, so to have it to work, I need somebody to sit in front of my pc. TV also claim that I am a business user and kick me out.
Hi Kurt,
By default Windows listens to port 3389 for remote desktop control request which you can change https://docs.microsoft.com/th-th/windows-server/remote/remote-desktop-services/clients/change-listening-port. Of course you must first enable this function in Windows. This will allow you to control your PC from anywhere via Internet. Be sure implement a secure password because port 3389 is well known and you can be sure there are bots out there looking to control you PC.
It is too bad about TeamViewer not allowing you to use their service. It is an easy way to remotely control your PC without using Remote Desktop (which is free). FYI, Teamviewer does not need a person in front of the PC. You can register for a free ID and log in the PC to be monitored with this ID. Then when you are outside login with the same ID and it will allow you to control your PC remotely and automatically. Of course Remote Desktop is free and better, but you need port forwarding. See Teamviewer ports here https://mediarealm.com.au/articles/teamviewer-port/ For Remote Desktop see https://support.microsoft.com/en-us/help/4028379/windows-10-how-to-use-remote-desktop It’s easy to test whether you have set it up correctly or not. When you are at home and on the same network, from another PC download the free MS remote desktop software here https://www.microsoft.com/en-us/download/details.aspx?id=50042. Put in the IP address of PC to be controlled. The MS Remote Desktop software will bring up your PC’s screen for you to login to. If this works then you are ready to access it via Internet. Since you have Synology you have a free DDNS account at Synology.com. First you have to register you synology. (I have 2 that I use as media servers where I keep all my movies). If I read your email correctly, you are already using Synology DDNS. In that case you can remote to your PC by using the same Synology DDNS by using this ID on the MS remote desktop software like kurt.synology.me:3389 The same url (kurt.synology.me:5000) of course gets you to the Synology login page from the Internet. I am not sure why you are not aggregating the 2 LAN ports on the synology to double access speed locally. There is no need to have 2 IP addresses. https://www.synology.com/en-global/knowledgebase/DSM/help/DSM/AdminCenter/connection_network_linkaggr
Plex uses 32400 as the default port to publish to the Internet so you must request that this port be opened and you must forward it from your router (same as you would with 3389 and 5000). If you do not your Plex server will never be seen from the Internet, but you can play medias locally.
To summarize: to have Plex server seen on the Internet, forward port 32400. To do Remote Desktop, forward port 3389. To login to Synology, forward port 5000.
I have done all of the above in my Plex environment.
Hello edatmpa!
Thank you so much for helping me in a very educational way, so an complete amateur can understand what to do 
I’m a bit surprised that Plex doesn’t provide better help to amateurs like me, because I have found a lot of questions about this topic, all apparently without real help.
Since I am sitting here in sunny Andalucia, I can’t do any of it, but I can when I am back en cold Denmark medio January. I hope I can come back if I don’t get it right?
I thank you and wish you a Merry Christmas 
Kurt
Merry Christmas and hope to hear good news from you in January. I would prefer to be in Andalucia rather than somewhere in Denmark in January. It was already gettin cold in Amsterdam when I visited in late Sept just passed. Good luck.
Hello edatmpa!
And a Merry Christmas to you! Or FELIZ NAVIDAD as they are saying all around in my little village.
I could not keep my fingers away, so I bonded the two LAN ports and I got Gigabit (my ISP give me ½GB per port). But that gave me troubles with Port Forward to the one that became obsolete.
Then a second Christmas gift came my way, because I tried an old way to get into my router, and it worked, probably because my ISP has opened port 8080. Do you think that this port could be used to resolve all my other troubles?
That is not bad for a guy with max. 2% network understanding to get 2 Christmas gifts in more or less one go 
The aggregation of the ports has increased the speed to/from my NAS tremendously.
I have also tried to increase my level of knowledge about the net and how it work, it is difficult because I don’t know all the abbreviations. as I am a computer user not a technician. But I will keep on trying my best
Have a real nice Christmas holiday
Kurt
Kurt,
The most important thing to do is have the bonding to be transparent and present only one IP address of your gateway device ( router / modem device)
I also have bonded service:
2 x 20 Mbps VDSL lines -> Modem (in transparent bypass mode) -> 1x RJ-45 cable to Netgate (which converts PPPoE -> IP and is the gateway IP address for the LAN)
Unfortunately, my questions remained unanswered …
The question is;
what to do to make the PLEX server installed on Synology DS118 visible to itself …
I can log in to the PLEX website (over VPN) but I have a message all over; looking for server …
Hi edatmpa!
Upon arriving in rainy Copenhagen,I have used your recipy 
and I must admit that I for weeks have been playing around in an area I don’t understand much of 
When I was close to give up and very confused about reading a lot of manuals and suggestions that was not written for amateurs like me. I began looking into using an alternative to Plex and looked at HdHomeRun (I am using a 4 tuners model), but gave up.
A second alternative, that have crossed my mind, is just to use the Plex as long as it work properly and if not rely on my 3 Slingboxes that have served me well in more than 10 years. I must say that I am not quite happy with my Syno/Plex solution, mostly because I am not geared to this complicated thing. I.e. I am unhappy with my self that I set sails on this project 
Hope you are all right and have had a splendid Christmas and NewYear clad in the usual ORANGE suit?
Kurt
Hi edatmpa,
After returning to Spain, last week, Plex worked flawless for a couple of days and then it stopped.
I tried to connect to Copenhagen with TeamWiever, with no avail. Then MS Remote Desktop also with no avail.
Then I read about AnyDesk and that worked in my first try and I found out that I had missed “easy connect” in TeamViewer and after selecting that, it also worked. So now I have two remote desktop possibilities that both work.
I left my local pc running over night with my non working PMS open and in the morning it worked! But had changed the wan port from 20531 to 21311 and the PMS has been working fine ever since. I also managed to get immidiate access to Both my NAS and router using the ports that you suggested.
So now I am happy because my PMS work fine and if it runs out of line, I have two possibilities of mending the possible fault via my CPH pc
Thank you for all your help and support 
Kurt
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