Can't force Live TV to transcode on Android

Server Version#: 1.32.6.7557
Player Version#: 10.2.0.4488

On my Android phone, when I play Live TV at Original Quality, it streams fine inside my network.

Video: 720p (MPEG2VIDEO) → Direct Stream
Audio: English (AC3 5.1) → Direct Stream

It is streaming at 39 Mbps.

However, when I’m outside of my network and connected via VPN, I can’t stream at 39 Mbps.

When I go to Playback Settings, Quality, and set it to something lower (e.g. 720p HD (High) 4 Mbps), the video goes black, and my dashboard simply says “Buffering”.

The audio/video show the same 720p MPEG2VIDEO and English AC3 5.1 as before.

The only way I can actually get it to play is by going down to 480p 1.5 Mbps. My dashboard then shows hardware transcoding.

Is there a reason I can’t get it to transcode at 720p at a lower bitrate?

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