LiveTV not transcoding (fireTV and native android)

Live TV & DVR
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1

latest version of android seems to have an issue with transcoding live tv. device is set to 2, 4 or 8 mbps, which is also displayed on dashboard, but it still direct plays HD streams.

tested on 2 firetv’s and samsung galaxy S8
as you can see from the screenshot the device is set to 2mbps (galaxy S8) but video and audio is on 720p (=source) and direct play. from the bandwidth graph you also see that is uses 10-20mbps instead of 2mbps.

image
image795×629 152 KB

this really worked well before, so please fix it :slight_smile:

iOS and tizen devices are accepting the setting and transcode.

btw. the app on samsung (tizen) does not show EPG and in currently shown there are only 8 shows displayed and you can’t show more. if you move a bit around it crashes.

1 Like
2

Please start a separate thread for this here: https://forums.plex.tv/c/plex-players/smart-tvs/120 and be sure to include the Plex app version number as well as the PMS version number.

3

done, but firetv/android is the important topic :slightly_smiling_face:

if you need to know for this as well, PMS 1.18.5.2260 (just updated from 1.18.4.x but no change).
android app 7.26.0.14578

4

Having the same issue. Can you remember the Android version where it worked fine ?

5

not 100% sure, but i would say 3 or 4 versions back it was all fine.

is there a way to get this to the developers since i found no way file a bug somewhere?

6

Okay I’ve tried out some older versions but couldn’t get it to work. Just started using my setup at the end of November but can’t remember if it worked back then.

Maybe you can try to find out which update caused the issue.

I have found another post regarding the same issue :Server refuses to transcode Live TV (720p)

I think there is no direct way to get in contact with the devs. Maybe a moderator can pass on this bug to the developers ?

7

main question for me is if this is a server issue or client problem. if i have to guess i would say client, but it’s quite hard to find information who controlls the transcoding process

8

I thinkt it’s a client problem. Seems to work fine with the web player and ios devices.

9

I did some more testing and found this error in the console. Maybe this can help.

Plex error
Plex error931×76 15.1 KB

I also have attached the Plex Server Logs. I have tried to switch the quality at 15:36:01.
Plex Media Server Logs_2020-01-28_15-37-53.zip (2.5 MB)

10

Transcoding is working again since Beta Version 7.30.0.16248-beta for Android.

11

current release is broken again :(. error is exaclty the same. all android based players (phone, firetv) do not transcode anymore.

current version (from play store - and no updata available) ist 8.1.0.17967 (22.5.2020) does not work. the version before did work well - sorry i don’t know the build for.

@Hoffmann772 can you confirm this at your end as well?

12

Yes I have experienced the same problem. The transcoding doesn’t work anymore since Version 8.1. In Version 8.0.2 everything seems to work fine. Hope someone can figure this out :slight_smile:

13

Can anybody help with the problem ? I have attached the Server Logs.
Plex Media Server Logs_2020-06-07_22-14-23.zip (4.1 MB)

14

Still does not work with the new Android 8.3-beta :frowning:

15

Not working on my Shield.

Shield client: 8.4.2.19372
PMS: 1.19.5.3112

Source is HomeRun Prime
Channel FOX Sports West 720p MPEG2 (approx) 12Mbps

This is a remote session. Server is set to 720p 4Mbps for remote quality. Shield is also set to 720p 4Mbps for remote quality. Server is attempting to direct play. Upload is only 10Mbps so it’s buffering a lot.

16

The issue was brought up to the attention of a Plex team member a couple of weeks ago.

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