Can't get to Plex on Windows Machine

Server Version#: 1.13.9.5456
Player Version#

My server, running on WIndows 10 has just gone nuts. It can’t get to Plex.tv. I can’t login, I can’t claim the server, it’s crazy. I can login on my mac (as I’m doing now), my account works, everything’s fine. On the Windows server it’s just nuts:

  • When I try to login from the Plex server console, it says “plex is not reachable”
  • When I go to plex.tv in the browser, I get a “connection refused error”
  • When I go to www.plex.tv I can get there, but I can’t sign in, it says “there was a problem signing into plex”. The same credentials work from my mac
  • When I go into the forums and click on the sign link I get some page in german. The same credentials got me here from my mac.
  • My plex server is “unclaimed” and there’s nothing I can do about it.

I have:

  • Rebooted the server countless times. Updated manually to the latest Plex server
  • Turned off my VPN, my firewall, etc. Nothing
  • Rebooted and updated my router. Nothing.
  • Changed from using Google (8.8.8.8,etc) to Verizon (4.4.4.1, etc) for DNS Nothing.

This all worked yesterday.

Help?

Further information, the Plex logs show curl’s to the plex.tv domain get an error 51. That’s an SSL error. Certificate problems.

I’ve now hard rebooted the modem, router, and plex server. I can get to every other web site on the internet, play youtube videos, etc. from this Windows machine. Only the plex server and the plex domain have problems. Help?!

More info. When I paste the attempted update check URL into the browser (https://plex.tv/updater/products/1/check.xml?build=windows-i386&channel=16&distribution=english&version=1.13.9.5456-ecd600442), it goes to a web site in Germany. On my Mac it goes to plex and gets an nicely formatted XML reply.

I have done flushDNS on the windows machine.

When I ping Plex.tv on the Windows machine, I get 34.248.104.143, which is the address in Germany. When I do that on the Mac, I get 54.76.102.118 which is a Plex IP address.

All these computers are on the same network.

Help?

and… found it. Something had plopped an entry into the windows hosts file.

Problem solved. Sorry for the fire drill…

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