Subtitle can’t load/display external subtitle on iOS/iOS beta, one of my friend said it also happened on his Apple TV. And, if once I choose media internal subtitle, it works fine. (Set Burn sub as ‘Always’ could fix it but my server is not that powerful to handle transcode, so its not a good solution).
Even, some of media would load internal subtitle after I click play, while I choose external sub on media info page.
Same media with external subtitle could work well on macOS and web.
About sub file, I tried ass and srt format, file encoding already set as UTF-8.
Here is part of logs of my device & server.
Plex Log.zip (34.5 KB)
can anyone help me on this? I don’t know if its my server error or its a software bug, I think its my now problem? cuz looks like I’m the only one who care on this. but whatever where the problem is, I just hope anyone could help me or, try to help me. I really don’t know what I can do. I tried test in many of ways, such as change server version, public and beta version of iOS, different media file, different subtle and different subtitle format.