Can't log in to plex account

I’ve got plex server installed on a QNAP NAS and after using it for years, suddenly when I attempt to access it via ROKU I am told that my credentials have expired. When I attempt to login to the website I’m told my password is incorrect. When I click on the forgot password link to get a reset link it NEVER gets sent. I actually had to create a new account using a different email just to post into this forum. WTF?

Please contact https://www.plex.tv/contact/?option=plex-pass-billing
Provide as much detail as possible, like the email address of th eold account and any receipts you may have from buying your Plex Pass.

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