Can't log into the Plex website or claim my Server on my iMac (running OS 12.1)

[armepater]

Server Version#: 1.25.4.5426
iMac OS: 12.1

Hello,
I’ve been a Plex user for years but I’ve been having a recent issue where my Plex server wasn’t showing up on my devices. When I opened the server on my iMac and on “General” saw a message next to my Version number (which was then 1.25.2.5319) “Something went wrong. Please install manually.” That linked to Media Server Downloads | Plex Media Server for Windows, Mac, Linux, FreeBSD and More, however when I opened that link using Chrome (version 97.0.4692.99), the downloads page would load, but without the download version picker and just the message “Ooops, looks like we can’t retrieve downloads at this time.”
When I tried to sign into the website, I’d enter my credentials (either email address or username) and password, but would get an error message “There was a problem signing into Plex.” This behavior happened on my Mac on Chrome (latest), Firefox (latest) and Safari (latest). I’m not using a VPN and getting good speeds. This behavior continued after a computer restart.
I was able to use a different Mac to get to the downloads page and get the most recent Mac server install zip. I uninstalled Plex (following the uninstall directions) and restarted my Mac and then installed the latest Mac Plex Server Version (1.25.4.5426).
I am still unable to log into the Plex website on any browser of my iMac and on my server page I’m still getting that “Something went wrong. Please install manually” message under General. I tried “Switch User”, to see if that had anything effect, but now my server is unclaimed and nothing happens when I click the “Claim Server” button.
Any guidance would be greatly appreciated.

Thanks!

[armepater]

Hi,
I’d really appreciate some guidance/support on these issues.
Below are some seemingly relevant snippets from the logs:

PLEX Terminal Error:
Error: Unable to set up server: listen: Address already in use (N5boost10wrapexceptINS_6system12system_errorEEE)

Plex Media Server Log:

Jan 24, 2022 18:32:07.159 [0x70000f375000] INFO - Plex Media Server v1.25.4.5426-eb46d070e - Apple Mac x86_64 - build: darwin-x86_64 macos - GMT -06:00

Jan 24, 2022 18:32:07.160 [0x70000f375000] INFO - MacOSX version: 12.1, language: en-US

Jan 24, 2022 18:32:07.160 [0x70000f375000] INFO - Processor Intel(R) Core™ i5-6500 CPU @ 3.20GHz

Jan 24, 2022 18:32:07.160 [0x70000f375000] INFO - Compiler is - Clang 11.0.1 (https://plex.tv b587490162c22e078c314e3f7dc560c691d126aa)

Jan 24, 2022 18:32:07.160 [0x70000f375000] INFO - /Applications/Plex Media Server.app/Contents/MacOS/Plex Media Server

Jan 24, 2022 18:32:07.355 [0x70000f581000] DEBUG - BPQ: [Idle] → [Starting]

Jan 24, 2022 18:32:07.356 [0x70000f581000] DEBUG - Opening 20 database sessions to library (com.plexapp.plugins.library), SQLite 3.35.5, threadsafe=1

Jan 24, 2022 18:32:07.401 [0x70000f581000] DEBUG - Running migrations. (EPG 0)

Jan 24, 2022 18:32:07.416 [0x70000f581000] DEBUG - ChangestampAllocator: initialized to 2305843009213693962

Jan 24, 2022 18:32:07.418 [0x70000f581000] DEBUG - Opening 2 database sessions to library (com.plexapp.plugins.library.blobs), SQLite 3.35.5, threadsafe=1

Jan 24, 2022 18:32:07.425 [0x70000f581000] DEBUG - Running migrations. (EPG 0)

Jan 24, 2022 18:32:07.436 [0x70000f581000] DEBUG - HttpServer: Listening on IPv6 as well as IPv4.

Jan 24, 2022 18:32:07.436 [0x70000f581000] ERROR - HttpServer: Error binding acceptor: Address already in use

Jan 24, 2022 18:32:07.436 [0x70000f581000] ERROR - HttpServer: Error opening acceptor on IPv6, falling back to IPv4: Address already in use

Jan 24, 2022 18:32:07.436 [0x70000f581000] ERROR - HttpServer: Error binding acceptor: Address already in use

Jan 24, 2022 18:32:07.437 [0x70000f581000] ERROR - Error: Unable to set up server: listen: Address already in use (N5boost10wrapexceptINS_6system12system_errorEEE)

Additional Log Errors:

Jan 24, 2022 16:57:39.569 [0x70000ad0c000] ERROR - Error parsing content.

Jan 24, 2022 16:57:39.569 [0x70000ad0c000] ERROR - Error parsing XML: Error parsing file.

Jan 24, 2022 16:57:39.569 [0x70000ad0c000] ERROR - SSDP: Error parsing device schema for http://192.168.68.172:9080

Jan 24, 2022 16:58:10.403 [0x700009cac000] WARN - NAT: UPnP, error mapping port 25812, error: Action Failed, controlURL: http://192.168.68.1:1900/ctl/IPConn.

Jan 24, 2022 16:58:22.173 [0x70000a24d000] ERROR - PublicAddressManager: Unable to get public IP adddress from myPlex (httpCode=408):

Jan 24, 2022 16:59:19.548 [0x70000ad0c000] ERROR - XML: Entity: line 1:

Jan 24, 2022 16:59:19.548 [0x70000ad0c000] ERROR - XML: parser

Jan 24, 2022 16:59:19.548 [0x70000ad0c000] ERROR - XML: error :

Jan 24, 2022 16:59:19.548 [0x70000ad0c000] ERROR - XML: Start tag expected, ‘<’ not found

Jan 24, 2022 16:59:19.548 [0x70000ad0c000] ERROR - XML: status=ok

Jan 24, 2022 16:59:19.548 [0x70000ad0c000] ERROR - XML: ^

Additional Error Log Section:

Jan 23, 2022 18:53:28.718 [0x70000ad0c000] ERROR - Error parsing content.

Jan 23, 2022 18:53:28.718 [0x70000ad0c000] ERROR - Error parsing XML: Error parsing file.

Jan 23, 2022 18:53:28.718 [0x70000ad0c000] ERROR - SSDP: Error parsing device schema for http://192.168.68.172:9080

Jan 23, 2022 18:58:07.542 [0x700009db2000] WARN - NAT: UPnP, error mapping port 28659, error: Action Failed, controlURL: http://192.168.68.1:1900/ctl/IPConn.

Jan 23, 2022 18:58:19.429 [0x700009c29000] ERROR - PublicAddressManager: Unable to get public IP adddress from myPlex (httpCode=408):

Jan 23, 2022 19:30:46.095 [0x70000a2d0000] ERROR - Couldn’t find the file to stream: /Applications/Plex Media Server.app/Contents/Resources/Plug-ins-eb46d070e/WebClient.bundle/Contents/Resources/undefined/api/v2/pins

Jan 23, 2022 19:30:48.029 [0x70000a147000] DEBUG - NotificationStream: Removing because of error

Jan 23, 2022 19:30:49.186 [0x70000a0c4000] DEBUG - NotificationStream: Removing because of error

Jan 23, 2022 19:31:04.367 [0x70000a041000] ERROR - HTTP 408 downloading url https://plex.tv/updater/products/5/check.xml?build=darwin-x86_64&channel=16&distribution=macos&version=1.25.4.5426-eb46d070e

Jan 23, 2022 19:31:04.367 [0x70000a041000] INFO - AutoUpdate: error getting data from plex.tv

Jan 23, 2022 19:58:07.627 [0x700009cac000] WARN - NAT: UPnP, error mapping port 28980, error: Action Failed, controlURL: http://192.168.68.1:1900/ctl/IPConn.

Jan 23, 2022 19:58:19.521 [0x700009db2000] ERROR - PublicAddressManager: Unable to get public IP adddress from myPlex (httpCode=408):

Jan 23, 2022 20:58:07.796 [0x700009db2000] WARN - NAT: UPnP, error mapping port 20486, error: Action Failed, controlURL: http://192.168.68.1:1900/ctl/IPConn.

Jan 23, 2022 20:58:19.522 [0x70000a24d000] ERROR - PublicAddressManager: Unable to get public IP adddress from myPlex (httpCode=408):

Jan 23, 2022 21:58:07.899 [0x70000a041000] WARN - NAT: UPnP, error mapping port 17551, error: Action Failed, controlURL: http://192.168.68.1:1900/ctl/IPConn.

Jan 23, 2022 21:58:19.642 [0x700009db2000] ERROR - PublicAddressManager: Unable to get public IP adddress from myPlex (httpCode=408):

Jan 23, 2022 21:58:42.082 [0x700009db2000] ERROR - AutoTagging: unable to retrieve updated word lists

Jan 23, 2022 22:12:48.440 [0x70000ad0c000] ERROR - XML: Entity: line 1:

Jan 23, 2022 22:12:48.440 [0x70000ad0c000] ERROR - XML: parser

Jan 23, 2022 22:12:48.440 [0x70000ad0c000] ERROR - XML: error :

Jan 23, 2022 22:12:48.440 [0x70000ad0c000] ERROR - XML: Start tag expected, ‘<’ not found

Jan 23, 2022 22:12:48.440 [0x70000ad0c000] ERROR - XML: status=ok

Jan 23, 2022 22:12:48.440 [0x70000ad0c000] ERROR - XML: ^

Thank you,

Armepater

[armepater]

Hello,
I’m still unable to sign into the Plex site on any browsers on my iMac (just loads a blank SignIn window) or sign into the Plex Media Server or claim my server. It has been 3 weeks and I still haven’t gotten any help or support with this issue.

Plex Mac Media Server Version: PlexMediaServer-1.25.5.5492-12f6b8c83-x86_64.zip
iMac OS: Monterey Version 12.2.1
iMac Chrome Version: 98.0.4758.80
iMac Firefox Version: 97.0
iMac Safari Version: 15.3

I can sign into the Plex site on my MacBookPro, but that isn’t where my Libraries are.

I’ve installed fresh Chrome and Firefox browers and the latest Mac Plex Media Server version on the iMac and am still getting these errors.

I’ve attached screengrabs and my most recent logs.

Plex Media Server Logs_2022-02-11_13-49-29.zip (2.3 MB)

I’d really appreciate some support.

[BigWheel]

is chrome set to allow third party cookies from plex.tv

Chrome settings>Security & Privacy>Cookies & other Site Data> scroll down to Sites that can always use cookies and add [*].plex.tv

[BigWheel]

just noticed you mentioned it happened in SafarI as well, so thinking you may have an entry in your hosts file blocking plex on that computer which may be why it can be accessed from another.

hosts (file)

[armepater]

Hi BigWheel,
So I tried to add [*]plex.tv in Chrome, but got an error message “Not a valid web address.”

I looked up my hosts file and there are a number of plex-related entries:

Host Database

localhost is used to configure the loopback interface

when the system is booting. Do not change this entry.

127.0.0.1 localhost
255.255.255.255 broadcasthost
::1 localhost
108.128.10.254 plex.tv
184.105.148.70 tvdb2.plex.tv
172.104.217.190 pubsub.plex.bz
104.18.137.225 tvthemes.plexapp.com.cdn.cloudflare.net
104.18.137.225 tvthemes.plexapp.com
104.18.156.41 meta.plex.tv
34.251.216.55 metrics.plex.tv
45.33.72.65 pubsub.plex.tv
18.234.32.149 status.plex.tv
104.18.157.41 www.plex.tv
74.86.186.25 nine.plugins.plexapp.com
34.244.172.47 staging.plex.tv
104.18.156.41 app.plex.tv
50.31.32.191 o1.email.plex.tv
192.254.122.79 o2.sg0.plex.tv

Should I add a # at the start of each of those plex lines? If my host file is currently blocking Plex I have no idea how/why that happened. Plex was working fine for me a month ago…

Thanks,
armepater

[BigWheel]

Did you add all that to the host file or did some app? I would just remove them. IP addresses are not static and will change at times

[armepater]

I never touched the hosts file and aren’t sure how those Plex entries made it there. I reset the host file to default, following the instructions here and after a restart was able to log into the Plex website, sign into my Plex Media Server app, and reclaim my server.
I’m updating my Libraries, but fingers crossed that the hosts file was the issue.

Thanks for the help.

[DWH30]

Hiya, can you help me please BigWheel? Im having trouble accessing my server settings on plex.tv. it says its unable to connect to my shield securely. Happens on & off a lot.

[BigWheel]

@DWH30 I reset your cert. you might have to restart your shield

[DWH30]

Thanks so much! It fixed now.

[DWH30]

Hi Bigwheel, its done it again. Is there any chance you could reset it again? Also, do you have any idea why it keeps doing it? Thanks so much!

[BigWheel]

done @DWH30 . I’m not sure why it would be asking for a new cert so few days after getting a new one. Would probably need to see the server logs.

[DWH30]

Hiya, sorry about the late reply. I’ve never done this before so Im not sure how to give you my logs?

[DWH30]

Hi BigWheel, sorry to be a pain. Im still trying to log into plex.tv & it says its unable to connect to my Shield securely. It really does do it a lot. Over the years I used to just factory reset my Shield but it takes hours to set up Plex again. Could you help me again please?

[BigWheel]

@DWH30

Hiya, sorry about the late reply. I’ve never done this before so Im not sure how to give you my logs?

just get the zip file from your servers troubleshooting settings and drag and drop in reply window. yuo can click on my username/avatar to message it to me if you don’t care to post it publicly

[BigWheel]

@DWH30 hey. the most recent logs you sent with debug enabled show the server fine but after a restart the cert goes missing.

Did you move the server data folder to an external drive or anything like that?

[DWH30]

Hiya, no I havent touched anything at all. What are you thinking, can it be fixed? Its not letting me in again, connection is insecure again.

[BigWheel]

I just reset it again. so should be fine after a restart but still not sure what is causing it. Out side of me telling you to restart after i reset cert are you restarting the device daily or anything?

Have you updated your shield with latest firmware that was released recently?

[DWH30]

I only restart it if it crashes etc but yeah I restart it at least once a day. Yeah im on the latest firmware.