Can't match the new Resident Evil movie

[Havohej]

The title of the movie is:

Resident Evil: Welcome to Raccoon City

The movie exists in IMDB and TMDB but Plex still can’t find it.

[anon5074910]

Movie (Resident Evil: Welcome to Raccoon City) missing from PLEX Movie Agent?

Hi I wanted to add the movie Resident Evil: Welcome to Raccoon City to PLEX but PLEX agent does not find metadata for it. So I tried a manual match I typed in “Resident Evil Welcome to Raccoon City” => no luck I typed in “Resident Evil” with year “2021” => no luck I typed in “Raccoon City” => no luck It seems that this movie is just missing in your database. Maybe you can help me.

[cmcmillan]

Hi

When this happens, just put the imdb number in and it will find it. In this case, the new resident evil movie number is tt6920084. You can get it from the url in imdb. Put that number for title when you match.

[Havohej]

I refuse to use that hack. My “ecosystem” is not only Plex, and the media is properly named by other software (Sonarr, Radarr, etc). If the media is properly named I guess Plex should fix their agent instead of asking us to manually tag the media with that dumb hack.

Thanks anyway, I understand it works for you.

[cmcmillan]

You’re welcome, glad I could help

[anon5074910]

@Havohej

I refuse to use that hack.

Which is your choice but its not a hack, its a feature of plex.

[Havohej]

@anon5074910

Which is your choice but its not a hack, its a feature of plex.

It is a “feature” that I MANUALLY tag the media? And here I thought what was the job of the Agent.

Remember Plex is a PAID software for which I actually PAID. So I expect to do what it promises. I don’t think it is too much to expect.

[Xhaka]

Sonarr and Radarr have the option to include external id’s mentioned. Definitely on the Sonarr forums they actually encourage doing it.
So it’s hardly a hack.

Also Plex is not a paid software.
It’s a free software that offers extra features that can be paid for. You choosing to pay for those features does not make it paid software.

[Divideby0]

@Havohej

I refuse to use that hack. My “ecosystem” is not only Plex, and the media is properly named by other software (Sonarr, Radarr, etc). If the media is properly named I guess Plex should fix their agent instead of asking us to manually tag the media with that dumb hack.

Thanks anyway, I understand it works for you.

Well, there are two ways of using the IMDB/TMDB ID to match the video:

1. Suggested by most people, to include the ID in the filename. This forces Plex to match the movie to that regardless of the file title.
2. Keep the file name as you like it, and in the Plex Match/Fix Match interface use the IMDB tag tt6920084 as the search term. This will finally show the proper movie to match to in the interface, and for as long as you have the movie in Plex it stays matched. You do not need to ever change the file name to get this to work. I use this for the few (less than one a year) titles that don’t match properly (or on ones that I don’t want to use the official name for - for reasons)

It IS a bit of a hack, but of course absolutely not a “fix” for the underlying issue. I suspect that such a new title just needs to be added to a database, or perhaps there’s a glitch somewhere. I fully expected it to be fixed within a few days, but by then I already did this workaround anyway, so fixed or not there is nothing I must do.

I appreciate the post you did calling attention to the issue, and I’m sure that if anyone here can do anything about this movie not automatically matching correctly, they are working/finished fixing it.

[Havohej]

@Divideby0

Keep the file name as you like it, and in the Plex Match/Fix Match interface use the IMDB tag tt6920084 as the search term. This will finally show the proper movie to match to in the interface, and for as long as you have the movie in Plex it stays matched.

Thanks a lot, I didn’t know you could search in that way. However I don’t agree with what you said later, if the media is manually matched instead of automatically there is no guarantee Plex will keep it matched in the future if they change the Agent again. At least that was my experience, with the upgrade to the current Agent I had to match again around 100 movies that were previously manually matched.

But thanks again, I really like that trick you taught me here.

[VBB]

@Divideby0

Well, there are two ways of using the IMDB/TMDB ID to match the video

Three ways, actually. I have always used NFO files along with all my movies. They simply contain the entire IMDB URL and are named exactly the same as the corresponding media file. This has worked since the XBMC days, and continues to work with the new scanner/agents. The result is a 100% match every time. Unfortunately, this does not work with TV shows

[Divideby0]

@Havohej

Thanks a lot, I didn’t know you could search in that way. However I don’t agree with what you said later, if the media is manually matched instead of automatically there is no guarantee Plex will keep it matched in the future if they change the Agent again. At least that was my experience, with the upgrade to the current Agent I had to match again around 100 movies that were previously manually matched.

But thanks again, I really like that trick you taught me here.

Hmm. I have about 40 movies that improperly match. It’s the animated scooby doo movies, I prefer to keep them in release order in my folder, so they are prefixed with “NUMBER - MOVIENAME - (YEAR).mkv”. When the agent upgraded to this new movie agent… I’m not sure if I was already on the agent or not, but I remember it kept the match for those, so I expect further agent upgrades to keep it.

Since it already knows which imdb/TMDB ID for the movie, there is no reason for the agent migration to ditch the work done already and try again. I’d HOPE that it won’t fail to match in the future, but… I’m not a Plex employee so I can’t guarantee it. *shrug* I think it will. Either way, I expect the movie match failing really SHOULD be fixed by the next time they upgrade the agent (if they do again). If not, and it unmatches, you can bet I’ll be yelling at Plex just as loudly as you about it.

I wasn’t the first to suggest my “hack” btw. cmcmillan suggested it, but it kinda looks to me like you mis-interpreted it as related to my first option. Just wanna give @cmcmillan credit for getting to it first:

@cmcmillan

Hi

When this happens, just put the imdb number in and it will find it. In this case, the new resident evil movie number is tt6920084. You can get it from the url in imdb. Put that number for title when you match.

@VBB

Three ways, actually. I have always used NFO files along with all my movies. They simply contain the entire IMDB URL and are named exactly the same as the corresponding media file. This has worked since the XBMC days, and continues to work with the new scanner/agents. The result is a 100% match every time. Unfortunately, this does not work with TV shows

Shoot, I forgot about that. I detest extra files in my folders, so I forgot about the .nfo option for matching. Good catch.