Can't open plex media server on Synology NAS DS220+

General Discussions Plex Features
1

I have PMS installed on a Synology NAS that contains all my media. I also have it installed on a Windows 10 pc. When I open PMS from Package Center it takes me to the web ap here: http://192.168.0.20:32400/web/index.html

I can open PMS on my pc but can’t access the NAS drive. I tried opening the web interface address above in an incognito window and it would let me. I’ve reinstalled PMS on both machines multiple times. If I could open PMS on the NAS (not the web app), I suspect I’d be able to add my media to the library.

My logs are attached. Logs.zip (2.1 MB)

2

Forgot to note that the NAS and my laptop are on the same LAN connected through the router with ethernet cables. No VPN running.

3

Thanks for the logs.

They do confirm PMS is running and loading from the Syno.

I suspect your other server, because of how Plex/web works, is blocking you.

  1. Sign out of Plex/Web
  2. Now open http://192.168.0.20:32400/web
  3. Sign it in again and it will jump into the setup wizard
4

Logged out on the PC and on the NAS. Logged back in through Chrome per instructions. I see my PC but not the NAS. No server settings available.

5

I forgot to mention that I have had Plex accounts. The original post was in the other account. I used that one on an old laptop that used to run plex. That one fried its hard drive (overheated I think). I’ve set up a new plex account for the NAS. I tried your suggestion in the new one once everything was signed out. The old account has been deleted.

6

I tried stopping the Plex app from within the Package Center on the NAS. Now when I try to access the web address you gave me it can’t be reached.

8

Okay now the NAS is showing up in Plex when running it from the server. It says it’s unclaimed and the Claim Server button just spins for a few minutes then reverts. It also says I have an update available.

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9

Here are my current logs.Logs (1).zip (779.1 KB)

11

Looks like that worked. It’s scanning the library now. Thanks for all your help! What a relief.

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