Unable to open plex from DS920+ Synology NAS

Plex Media Server NAS & Devices
1

Server Version#: DSM 7
Player Version#:

I’ve downloaded the intel 64-bit package to my synology nas and unable to open I receive an error message

  • Checking the connection
  • Checking the proxy and the firewall
  • Running Windows Network Diagnostics
2

Let’s back up.

  1. You downloaded the SPK for DSM 7
  2. You opened DSM 7 desktop
  3. Were you able to install the package ?
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yes I was able to install the package

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image1332×356 22.5 KB

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I’m going to assume you and the NAS are on the same RFC-1918 compliant network – meaning 192.168.x.x , or 10.x.x.x

You should be able top open PMS by opening a browser tab to http://ip.addr.of.syno:32400/web

very much like you do to the Syno on port 5000

If that isn’t working.

  1. Stop Plex
  2. Open File Station
  3. Navigate into the PlexMediaServer shared folder:
    PlexMediaServer → AppData → Plex Media Server
  4. Right-click on Logs → Compress to Logs.zip

when that finishes, Right-click Logs.zip and download it.
then upload here.

I’ll look at what’s happening.

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Logs.zip (131.2 KB)

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That looks good.

  1. Primary LAN interface: 192.168.1.119
Nov 21, 2022 00:57:17.094 [0x7fec679950d0] DEBUG - Detected primary interface: 192.168.1.119
Nov 21, 2022 00:57:17.094 [0x7fec679950d0] DEBUG - Network interfaces:
Nov 21, 2022 00:57:17.094 [0x7fec679950d0] DEBUG -  * 1 lo (127.0.0.1) (00-00-00-00-00-00) (loopback: 1)
Nov 21, 2022 00:57:17.094 [0x7fec679950d0] DEBUG -  * 3 eth1 (169.254.176.123) (00-11-32-F3-B9-EC) (loopback: 0)
Nov 21, 2022 00:57:17.094 [0x7fec679950d0] DEBUG -  * 4 eth0 (192.168.1.119) (00-11-32-F3-B9-EB) (loopback: 0)
Nov 21, 2022 00:57:17.094 [0x7fec679950d0] DEBUG -  * 1 lo (::1) (00-00-00-00-00-00) (loopback: 1)
Nov 21, 2022 00:57:17.094 [0x7fec679950d0] DEBUG - Creating NetworkServices singleton.
  1. PMS found your router.
Nov 21, 2022 00:57:27.102 [0x7fec617dfb38] DEBUG - NetworkServiceBrowser: SSDP arrived: 192.168.1.1 (SynologyRouter (RT2600ac))
  1. You (?) connecting to it from 192. 1681.21 (is that the TV ??)
Nov 21, 2022 00:57:27.275 [0x7fec617dfb38] DEBUG - NetworkServiceBrowser: Parsing SSDP schema for http://192.168.1.21:2044/
Nov 21, 2022 00:57:27.275 [0x7fec617dfb38] DEBUG - [HCl#17] HTTP requesting GET http://192.168.1.21:2044/
Nov 21, 2022 00:57:27.280 [0x7fec6283fb38] DEBUG - [HttpClient/HCl#17] HTTP/1.1 (0.0s) 200 response from GET http://192.168.1.21:2044/
Nov 21, 2022 00:57:27.280 [0x7fec617dfb38] DEBUG - NetworkServiceBrowser: found 1 SSDP devices via http://192.168.1.21:2044/
Nov 21, 2022 00:57:27.281 [0x7fec617dfb38] DEBUG - NetworkServiceBrowser: SSDP arrived: 192.168.1.21 ([LG] webOS TV LK5700PUA)
Nov 21, 2022 00:57:28.689 [0x7fec617dfb38] DEBUG - NetworkServiceBrowser: Parsing SSDP schema for http://192.168.1.200:8091/d04e5e26-f932-40d0-e16d-205e3582c848.xml
Nov 21, 2022 00:57:28.690 [0x7fec617dfb38] DEBUG - [HCl#18] HTTP requesting GET http://192.168.1.200:8091/d04e5e26-f932-40d0-e16d-205e3582c848.xml
Nov 21, 2022 00:57:28.708 [0x7fec6283fb38] DEBUG - [HttpClient/HCl#18] HTTP/1.1 (0.0s) 200 response from GET http://192.168.1.200:8091/d04e5e26-f932-40d0-e16d-205e3582c848.xml
Nov 21, 2022 00:57:28.709 [0x7fec617dfb38] DEBUG - NetworkServiceBrowser: found 1 SSDP devices via http://192.168.1.200:8091/d04e5e26-f932-40d0-e16d-205e3582c848.xml
Nov 21, 2022 00:57:28.709 [0x7fec617dfb38] DEBUG - NetworkServiceBrowser: SSDP arrived: 192.168.1.200 (Living Room)

What I don’t see here is any authentication.

Did you open the server and claim it? IF so, I don’t see any of that activity.

You mentioned both Proxy and Firewall.

  • If you’re using it, make certain the DSM Firewall allows port 32400/TCP

  • If you do need to configure the firewall, here’s everything you need to run on the LAN.

https://support.plex.tv/articles/201543147-what-network-ports-do-i-need-to-allow-through-my-firewall/

Most of us run with the DSM firewall OFF because our modem/router is already providing that function.

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how can I open the server and claim it

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Normally, Opening the server URL, by typing the address in the address bar, is all you need.

Using PMS is like opening a browser page.

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I’ve tried and it does not open

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Show me a screenshot of what you see please ?

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thanks I was able to use the page http://ip.addr.of.syno:32400/web and it work but now my remote access remain disable

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image

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