Can't Play Movies from the Start on Samsung TV

Plex Players Smart TVs
1

Hello,

I am experiencing a problem with all the content inside the libraries identified as ‘Movies’. When I select an item to play, I receive the following error:

“Unable to connect to the content server”

I cannot start any movie on the TV app, irrespective of what I do. The workaround is to start the movie in another device (phone, tablet, PC), stop it after a while, go back to the TV and play it. Then I get the option to “Resume video from X:XX” or “Start from the beginning”; both options play wonderfully from this moment onwards.

So again, for items inside libraries identified as movies (not TV shows, not own videos, not music, only movies), I cannot play content from the start.

Does anybody know any way to fix this issue?

My details below (though I have had this issue for months now, so it would appear not to be a new server / player issue):

Server Version#: 1.19.5.3112
Player Version#: 2.013
TV: Samsung UE50F5500 (F-Series 2013)

Thank you very much, best regards,

1 Like
2

It sounds like you are using the Orca Plex app for Samsung which last I knew was no longer supported or developed. My best suggestion would be to get a cheap solution like a Roku and plug that into your older Samsung TV and use that for Plex. You will get lots of new features and it is currently being supported and developed. I know probably not the answer you wanted to hear but I think that is your best step forward.

1 Like
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Hello @nokdim,
you are right on both counts: 1) I am using the Orca Plex app for Samsung, and 2) it is not the answer I wanted to hear :upside_down_face:

I was unaware that support for such app had been discontinued. If that is the case, not much I can do about it.

Thanks for taking the time, best regards,

4

Am guessing that your server is set to not allow unsecure connections. Change that and try

Sister in law has orca app and it still works

1 Like
5

Thanks for the info.

Yes, it was set to not allow unsecure connections but, after changing it, it continues to behave the same way.

That’s OK I guess, It’s just for the movies, and the workaround works.

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