Can't play pre-roll videos

General Discussions
1

Really wanting to take advantage of this feature on the new server (1.9.5.4339) and Roku plex pass client (5.05) on a Roku 3 and a Roku Premier +

So I:

  1. On the Rokus selected Play Pre-roll Only in the Cinema trailers item
  2. Went to the Server’s Extras area and selected “play before all movies” from the drop down
  3. unselected the 3 “include cinema trailers from” items, because I don’t want trailers, just my pre-roll video
  4. input my path C:\source\Intros in the Cinema trailers pre-roll video box
  5. copied a known good mp4 file that plex has no issue playing as a part of a library into that location
  6. Played a movie on the Roku and am greeted with a We’re unable to play this video, make sure the server is running… message
  7. It then asks me if I want to continue to the next item and the movie I selected plays fine.

Both Roku’s exhibit the same behavior. Can someone help me figure out what I’m doing wrong, or confirm that this is broken on Roku?

2

You can’t just specify the folder where your pre-roll videos are located. You have to specify the full path including the file name. Your pre-roll path should be:

C:\source\Intros\[filename].mp4

3

Thanks a ton! The reference to multiple paths separated by commas, etc. in the GUI threw me off!

“Enter the full path to the pre-roll video file. If multiple paths separated by commas are entered, videos will be played sequentially. If multiple paths separated by semi-colons are used, a single pre-roll video will be chosen randomly from the list.”

@beckfield said:
You can’t just specify the folder where your pre-roll videos are located. You have to specify the full path including the file name. Your pre-roll path should be:

C:\source\Intros\[filename].mp4

4

Glad it helped!