I’ve been fighting with these pre-roll videos off and on for years. I have Plex running on a Drobo5N and everything plays just fine. I can play the pre-roll videos from Plex but when I play a movie it skips from the trailers straight to the movie without playing the pre-roll. I’ve seen several posts that say use different formats for the address of the pre-roll video but none of them work. Why not just change the pre-roll feature to play one or more videos from a pre-roll library?
how you are you playing them. since that is the only time they will play.
Are you sure you are have the path correct?
If I just drop them in a library, they play like any video. I’ve tried the mapped drive address (m:\media\pre-roll\preroll.mp4) and the network address (\drobo5n\media\pre-roll\preroll.mp4) but neither format works.
if they are in a library. You should be able to get info on one of the files then the path should be in the window. copy that and see it if it works.
Also which player are you using? What version number of server.
Referring to this window.
That worked. I didn’t think of looking at the Show Info. I’m on Web Client 4.4.1 Server 1.15.6.1079
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