Pre roll video not working

Server Version#:
Player Version#:

Hello Guys can any one help ive got this awesome halloween pre roll vid i want to use but its not working like before i used it last year and all was good
i dont understand Paths very well but pretty sure this is correct

“C:\Users\AdamJ\OneDrive\Desktop\Halloween.mp4”

can you guys help ? logs attached

Plex Media Server Logs_2021-10-09_11-14-09.zip (2.6 MB)

and i have enabled it also in the settings

There’s different settings involved when it comes to prerolls.

Server side

Entering the path of the preroll(s) to be used under Settings > [Server Name] > Extras > Movie pre-roll video

Per Client

This will slightly vary depending on what client you’re using… some clients have a dedicated option to play the preroll video, others have an option to enable trailers playing before the video; setting the # of trailers to play will still keep a configured preroll.

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