Cant play video with E-AC-3 audio

Plex Media Server NAS & Devices
1

Server Version#: 1.19.5.3112

This is happening on my new firetv stick, plex web app on my laptop, and my LG CX OLED. It will not play files with E-AC-3 audio. When I look at the playback info it says that this device does not support E-AC-3 so it is transcoding, but nothing every plays. I just get spinning buffer icon.

2

please recreate the failure
wait 30 seconds
download the logs ZIP file
attach it here please.

we’ll take a look.

3

Here is my log file: Plex Media Server Logs_2020-07-23_22-26-57.zip (5.9 MB)

4

Here is my log file: Plex Media Server Logs_2020-07-23_22-26-57.zip (5.9 MB)

5

THanks.

My apologies for being slow to respond. I’ve been very preoccupied externally.

How much music do you have?

Specifically, I wonder how many folders are being monitored.
I suspect you have, in total, more than the Linux default maximum of 8192.

Would you care to count?

Here is both the How-To and procedure to resolve when more than 8192 are involved.

Please let me know if you have any questions.

6

Total media has 14,210 folders.
Music - 3,668
Movies - 3,959
4K Movies - 7
TV Shows - 6,576

After following the procedure to increase the table :

sed -i 's/^s2s_watches_max=.*$//' /etc/synoinfo.conf
echo 's2s_watches_max=65536' >> /etc/synoinfo.conf

and restarting DSM is still does not play E-AC-3 audio. It still just shows the buffer icon. This is really frustrating cuz I have hundreds of movies that have DDP audio.

Here is the newest log files: Plex Media Server Logs_2020-07-26_16-02-00.zip (5.0 MB)

7

Using your logs, it appears you did not restart the Synology after making the addition.

Jul 26, 2020 15:59:57.319 [0x7f97d1144700] DEBUG - [Notify] Now watching "/volume1/Plex/TV Shows/Law.and.Order.SVU/Season 14/Law.and.Order.SVU.S14E22.DVDRip.X264-DEMAND"
Jul 26, 2020 15:59:57.319 [0x7f97d1144700] DEBUG - [Notify] Now watching "/volume1/Plex/TV Shows/Law.and.Order.SVU/Season 14/Law.and.Order.SVU.S14E23.DVDRip.X264-DEMAND"
Jul 26, 2020 15:59:57.319 [0x7f97d1144700] DEBUG - [Notify] Now watching "/volume1/Plex/TV Shows/Law.and.Order.SVU/Season 14/Law.and.Order.SVU.S14E24.DVDRip.X264-DEMAND"
Jul 26, 2020 15:59:57.319 [0x7f97d1144700] DEBUG - [Notify] Now watching "/volume1/Plex/TV Shows/Law.and.Order.SVU/Season 15"
Jul 26, 2020 15:59:57.319 [0x7f97d22d8700] DEBUG - NAT: UPnP, usable device <http://192.168.0.1:5431/dyndev/uuid:5036aede-eede-4d27-b511-7d8bfd30f4d7> with private address <192.168.0.30>.
Jul 26, 2020 15:59:57.320 [0x7f97d1144700] DEBUG - [Notify] Now watching "/volume1/Plex/TV Shows/Law.and.Order.SVU/Season 16"
Jul 26, 2020 15:59:57.321 [0x7f97d1144700] DEBUG - [Notify] Now watching "/volume1/Plex/TV Shows/Law.and.Order.SVU/Season 17"
Jul 26, 2020 15:59:57.323 [0x7f97d1144700] ERROR - [Notify] Failed to add watch for "/volume1/Plex/TV Shows/Law.and.Order.SVU/Season 18" (28: No space left on device)
Jul 26, 2020 15:59:57.324 [0x7f97d1144700] ERROR - [Notify] Failed to add watch for "/volume1/Plex/TV Shows/Law.and.Order.SVU/Season 19" (28: No space left on device)
Jul 26, 2020 15:59:57.326 [0x7f97d1144700] ERROR - [Notify] Failed to add watch for "/volume1/Plex/TV Shows/Law.and.Order.SVU/Season 20" (28: No space left on device)
Jul 26, 2020 15:59:57.327 [0x7f97d1144700] ERROR - [Notify] Failed to add watch for "/volume1/Plex/TV Shows/All in the Family" (28: No space left on device)
Jul 26, 2020 15:59:57.328 [0x7f97d1144700] ERROR - [Notify] Failed to add watch for "/volume1/Plex/TV Shows/All in the Family/Season 1" (28: No space left on device)
Jul 26, 2020 15:59:57.328 [0x7f97d1144700] ERROR - [Notify] Failed to add watch for "/volume1/Plex/TV Shows/All in the Family/Season 2" (28: No space left on device)
Jul 26, 2020 15:59:57.329 [0x7f97d22d8700] DEBUG - NAT: UPnP, mapped port 21475 to 192.168.0.30:32400.
Jul 26, 2020 15:59:57.329 [0x7f97d22d8700] DEBUG - PublicAddressManager: Mapping succeeded for 192.168.0.30:21475.
Jul 26, 2020 15:59:57.330 [0x7f97d1144700] ERROR - [Notify] Failed to add watch for "/volume1/Plex/TV Shows/All in the Family/Season 3" (28: No space left on device)
Jul 26, 2020 15:59:57.330 [0x7f97d22d8700] DEBUG - MyPlex: mapping state set to 'Mapped - Not Published'.
Jul 26, 2020 15:59:57.331 [0x7f97d1144700] ERROR - [Notify] Failed to add watch for "/volume1/Plex/TV Shows/All in the Family/Season 4" (28: No space left on device)
10

Using your logs, it appears you did not restart the Synology after making the addition.

Then as per usual Plex is screwing up. Because yes I shut down and restarted my server. Not my Plex server, I completely restarted my Synology DS.

11

Please forgive my bluntness.

  1. This has happened to others and presented these exact issues.
  2. When they follow the instructions, it is resolved.
  3. Posturing is not necessary but can be provided if requested.

Verify DEBUG logging is enabled
Verify VERBOSE logging is disabled
Restart PMS
Wait 2 minutes
Play the video which fails.
Wait 30 seconds after failure.
Go to Settings - Server - Troubleshooting - Download Logs
Attach the ZIP file

I will go through your logs and analyze the failure , inclusive of any issues presented as PMS started.

Work with me and we’ll figure out what’s really going on and fix it.

12

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