Server Version#: 1.41.5.9522
Player Version#: 10.26.0.2578
For several years now, I have had an old/dead plex server that still appears on my account. I have followed all of the conventional advice, removing the server from my authorized devices, checking settings in “Manage Library Access,” looking for it as a server in my account’s admin settings and removing it from there, etc, but it’s still there as a server option when selecting “More” in the Plex Player app (regardless of device/platform).
For clarity, this is NOT a server shared with me by a friend - it is a server that I used to own on my account, but it died several years ago, and I had to replace it. Again, I removed it from my authorized devices a LONG time ago, and I double-check every time this issue starts to annoy me again. Again, it does NOT show up in my account’s admin settings as a server that I can manage. It ONLY appears as an option from which to view media when choosing “More” from the sidebar in Plex Player (but of course, it has the warning that says it is inaccessible).
I’ve found a handful of posts on Reddit with people that say they’ve had the same issue, and they say the only way to get it removed is to post on the Plex forums and have an employee take care of it. Something about an issue in Plex’s native servers that hold people’s account info.
To the Plex employee that sees this post: Please help me remove my old server from my account
Sir. I stated TWICE in my post that it does NOT appear in my list of authorized devices.
After receiving your messaged I checked, once again (for like the 100th time), just to be sure, and unsurprisingly, it is still not there.
Forgive me if I sound frustrated, but I explicitly stated that I’ve tried all of the conventional advice, the very first of which is checking my authorized devices, and yet, somehow, the first response I get is the conventional advice telling me to check my authorized devices?
I am also having the same issue as others noted above. I have a server named “Denflix”. Would like that removed. Are you able to assist with that removal?
Please remove the server named “C*****FractalNorthXL” from mine please! This no longer used server is preventing me from re-connecting to my unraid server after resetting my password. @ChuckPa
Thanks
Hi ChuckPa,
I also have had this issue for years. Previously searched for a solution, and failed, but as time passed, some dead servers have shown up again, and I removed them. I do have one sitting around that I cannot get rid of. I would appreciate this going away. But I wonder why there is no way to fix this in any menu?
My server to remove is D—39–K
Thanks in advance (and excitement to potential resolution of an old problem)
