Not expecting a fix as I understand 5.0 is beta; but I’m actually getting the same issue as @DarrOlson . Tried the previous package (Attached above) and also latest through the web prompt with the same result. It’s not a huge deal for me as it still works with the older version but not sure the reason. I didn’t try to nuke it and reinstall Plex again as everything still works but might be an option for some.
What does QTS show in System Event Log ?
That would help me a great deal.
I installed 1.24.2 without issue.
The same scripting runs for each different binary (X86_64, ARMv7, ARMv8, etc) If it builds for one, it builds for all. That’s how we built the packaging system.
Thats the weird part; doesn’t really give me much; unless theres other places to look?
S̶o̶o̶o̶;̶ ̶u̶p̶d̶a̶t̶e̶ ̶o̶n̶ ̶m̶y̶ ̶e̶n̶d̶ ̶a̶n̶d̶ ̶s̶u̶c̶c̶e̶s̶s̶.̶ ̶I̶ ̶s̶i̶m̶p̶l̶y̶ ̶r̶e̶b̶o̶o̶t̶e̶d̶ ̶a̶n̶d̶ ̶i̶t̶ ̶i̶n̶s̶t̶a̶l̶l̶e̶d̶.̶ ̶M̶y̶ ̶u̶p̶t̶i̶m̶e̶ ̶w̶a̶s̶n̶’̶t̶ ̶t̶h̶a̶t̶ ̶c̶r̶a̶z̶y̶ ̶b̶u̶t̶ ̶i̶s̶ ̶a̶ ̶b̶e̶t̶a̶ ̶s̶o̶ ̶m̶a̶y̶b̶e̶ ̶s̶o̶m̶e̶t̶h̶i̶n̶g̶ ̶i̶n̶s̶t̶a̶l̶l̶e̶d̶/̶u̶p̶d̶a̶t̶e̶d̶/̶c̶h̶a̶n̶g̶e̶d̶ ̶a̶t̶ ̶s̶o̶m̶e̶ ̶p̶o̶i̶n̶t̶.̶
Actually got to like 46% then gave the same message; looking at the icon in the back it switches from “Updating” with a quarter pie then goes back to nothing then back again. Does this maybe 5 times before failing, going to keep messing around.
If I run it from SSH and turn on my admin account I get this:
If I do it with my user account I get “Permission Denied” on a bunch of folders; although I don’t recall which account I’ve used in the past to update as admin is disabled generally. Going to visit perms I guess.
Thanks for looking into this in the first place @ChuckPa
Don’t use a secondary script as you have.
chmod +x PlexMediaServer*.qpkg./PlexMediaServer-blah-blah.qpkgYou will get better output
Hi all! Got exactly the same issue, cant updated PMS to new version, currently running 1.23.4 from app center (
For me I never got it to get right and ended up hosing my plex install eventually by poking too many things over SSH although most of my efforts were permission changes. I ended up downgrading to 4x then clean installing latest Plex and then upgrading back to 5 beta. When I did downgrade QTS (before I hosed the Plex install) it gave the same error in 4x.
I’ll be curious to see what the next Plex release does to see if I get the same issue upgrading. Fun of betas though.
If I may comment about “permissions” on QTS?
There are no “permissions” to set or worry about.
“admin” is the same as “root” (super user with no permission restrictions).
Plex runs as “admin” on QTS.
I could enforce permissions but would likely be lynched before it got out of Beta testing! 
Official QTS 5.0 is out.
Installation of PlexMediaServer-1.24.3.5033-757abe6b4-x86_64.qpkg 
You can confirm the package, as it stands, is 100% installable and running?
Yes, no problems with installation and running on QTS 5.0.0.1808.
Confirming on my end also. Updated out of beta on my 453be to 5.0.0.1808 and installed the latest prompted version from Plex 1.24.4.5081 and everything installed as expected. So I’m happy…still curious what the issue was since it seems some were good to go the whole time.
I had the Plex issue on my TS-253B and downgraded because of it. I cannot comment on the issue at the moment because I installed QTS 5.0.0.1808 with the latest Plex Version 1.24.4.5081 already installed. Everything seems to be running as it should though.
you can explain exactly how to edit /etc/config/qpkg.conf
Hi!
I just updated my TS-873 to QNAP5 (stable 5.0.0.1828 build 20211020)
I am running the latest PMS ( 1.24.5.5160)
Hardware transcoding does not work for me anymore. It worked before (using a 1050Ti), the settings are the same (I checked) and seem to be working. The card is in QTS mode, it is being detected and I can see it is not being used (0%).
I get these errors in the log:
Oct 23, 2021 20:26:40.279 [0x7f2b4e3c2b38] Verbose — [Transcode] [FFMPEG] - libva: VA-API version 1.9.0
Oct 23, 2021 20:26:40.279 [0x7f2b4e3c2b38] Error — [Transcode] [FFMPEG] - libva: vaGetDriverNameByIndex() failed with unknown libva error, driver_name = (null)
Oct 23, 2021 20:26:40.279 [0x7f2b4e3c2b38] Error — [Transcode] [FFMPEG] - Failed to initialise VAAPI connection: -1 (unknown libva error).
Is there anything I can try to do, to get it working again?
May I see the full DEBUG logs please?
TVS-873 is an AMD based machine. There is no LIBVA hardware transcoding support for AMD systems.
Do you have a GPU installed?
Hi ChuckPa!
Thanks for getting back to me this fast!
I have just restarted the QNAP (again - fourth time), and it magically started working again!
I have NO idea what went wrong before, if it does go wrong again, I will try to get debugging information!
Yes, the machine is AMD and yes I am using a 1050Ti for hw transcoding, it is working again!
I have attached the logs if you are still interested in looking at them 
With QTS 5, you need to get the NVIDIA_GPU_DRV package updated, which does require at least a reboot after installing.
If it gives you any more grief – YES, I would like to see if something changed in the firmware or maybe the Nvidia driver needs updating.
Launched Plex this morning on my QNAP TVS-1282, was informed there was a Plex update, downloaded it:
PlexMediaServer-1.19.5.3112-b23ab3896-x86_64.qpkg
Installed in manually, got the slap down:
I’m running: QTS 5.0.0.18.28 (This appears to be not a Beta of QTS 5.x.x)
Should this be working on QTS 5.x.x now?
SJ
Downloading from App Center has not yet been updated by QNAP.
1.19.5 was not re-released to support QTS 5.0
Download from Plex directly and Manual Install as current is 1.24.4.5081
Plex on QTS 5.0 has been working for several weeks now.
If you look in App Center, you should minimally find 1.23.4
