Server Version#: 1.18.2.2015
Player Version#: 3.104.2
QNAP TS-653A (Intel Celeron)
I’m still trying to pick up the pieces, and if possible get my metadata so I don’t have to rebuild everything from scratch. I updated to 4.4.1.1117 this morning and my NAS froze during boot up. Had to reboot by forcing power off and working with QNAP support, got everything back up and running, except Plex… Plex GUI will not load, the NAS is no longer listening on port 32400 locally or via Internet. I’ve tried stopping, restarting, and installing latest PMS qpkg and none of it has helped. Can anyone help shed some light on how to get this going again? Alternatively, is there any way to pull the metadata I had so that I don’t have to completely redo this whole thing from scratch? Thanks!
I didn’t realize, I’ve been on it since September when the site said it went GA. It was fine on the last build of 4.4.1, and from what I’m reading it isn’t easy to roll back to 4.3.x I’ll try that… I was hoping there was a simple answer why the GUI won’t load so I could salvage this install.
I saw the post at Public Service Announcement: QTS 4.4.1 and I have everything backed up so I pulled the trigger on the downgrade and I’m waiting for NAS to reboot. As for the logs, if you see my link above on the second post, that is the PMS log directory zipped up.
I’m in the same boat was on 4.4.1.1117 and did a fresh install of plex after redoing the drives that I had it previously setup on. Was working before I got rid of it on this firmware. Am now downgrading and hoping for the best
Well, my NAS came back up on 4.3.6… not only does Plex not work, but now the NAS is even more of a mess. Sigh… I suppose I’ll have to nuke and pave. Which brings me back to my next question - Is there ANY way to backup the metadata info from Plex and put it back on a new install? Or do I really have to do everything all over again??
Mine just finished reverting to 4.3.6.1070, plex didn’t work upon redoing the firmware so I uninstalled and reinstalled with 1.18.2.2015 and it isn’t working for me either. Trying to install the old one on the appcenter which didn’t work so restarting now.
Blah. My professional assessment of this situation is that it blows. I’m trying to use PlexLibShare to back up my logs to share them here but it doesn’t let you zip it on the NAS and I’m trying to copy it off the NAS so I can zip it locally but for 20+ min it has been counting up past 30k items to copy. I’m starting to lose hope here.
Yeah, it sure does suck. I accidentally deleted my library when I redid my drives so I’m doing it entirely clean. Was just hoping to get it back up tonight and resetup the library.
The only other method I can think of is maybe setting it up in a docker? But then you can’t use the hw decoding.
I’ve rebooted and it still doesn’t work and nothing is indicated in the logs that there’s any issues. I
attempted with the oldest version I could find PlexMediaServer_1.14.1.5488-cc260c476_x86_64.qpkg which didn’t work either.
I uninstalled Plex from the AppCenter, deleted the /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer folder and restarted my NAS. After that, I installed Plex from the AppCenter and now everything works fine.
That didn’t do anything either, anyone else have any ideas?
To change the firmware (roll back) is nothing more than
Download the desired firmware from QNAP
Backup the QNAP config (safety)
Manual Install the desired firmware
Acknowledge the non-supported downgrade
Let it do the task.
It will come back. It takes time.
When I downgraded from 4.4.1 to 4.13.6.1070, I only needed wait. All 43TB of files (media and development) was held safe.
Yep it works fine in other browsers to get to the nas but not to plex. I’ve tried a couple downgraded plex versions without any luck but haven’t downgraded ontop of itself. I’ll try that now
