Can't see my Plex Media Server

Plex Media Server NAS & Devices
1

Server Version#: 1.21.4
Player Version#: Browser

I have been trying to get my Plex server to run on my QNAP after a disk upgrade without any success whatsoever. I just can’t see the Plex server in any of the apps. At first the server appeared in the list but I couldn’t connect. Then after multiple reboots, I tried deleting the server in the app which said it would be automatically recognized. when the server was rebooted. Didn’t happen. Have rebooted multiple times.

This is really lame. There should be an option that lets me tell Plex where the damn server is. I do not want any of the streaming services being thrown at me. All I want is for Plex to do the job I bought it to do and nothing else.

I have tried starting Plex from the QNAP, that brings up the web interface on the box fine. But no content and no dialog to connect my libraries.

2

I know the IP address and DNS address of the server on the local network.

Why isn’t there a ‘direct connect’ or even just a ‘rescan network command’?

This is very clearly the ‘dumb the UI down so that the user can’t get it to work when our code fails’ school of usability. No feedback, no errors, just get the user frustrated and angry.

3

The server is running and I can get to the Web interface. But I can’t get to the interface where I tell it where the libraries are.

When I click on ‘Your Media’ this is all I get:

http://qdrive.hallambaker.com:32400/web/index.html#!/get-plex-media-server

4
  1. Sounds like the server got signed out in the upgrade ( happens on QNAPs)
  2. Use this to pull the server back in.
  1. Review Settings - Authorized Devices - Server (dropdown)
  2. You’ll probably have duplicate entries now – Remove the oldest (unused)
5

Nothing changed

I killed everything I wasn’t using.

When I sign in to Plex, I get redirected back to the server. All I get is the stuff I have no interest in, and not the 25TB of movies sitting on my device that are what I want to actually watch.

I can’t even find a tab that will let be get logs from the server.

6

Further prodding and got some logs, complaining about loopback not being accessible. Which is weird because I can connect to the same port on the external IP without issue.

{
“type”: “log:message”,
“level”: 1,
“message”: “[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)”,
“time”: “2021-02-25T18:10:18.809Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)”,
“time”: “2021-02-25T18:10:18.810Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Connections] All connections to [Loopback] failed”,
“time”: “2021-02-25T18:10:18.811Z”
},

7

Here are the full logs

plex.log (101.5 KB)

8

Attempting to connect from an external browser suggests that there might be an authorization issue.

MODERATOR EDIT User-private data redacted

9

You grabbed the Player logs (which happens in cases like this).

Let’s back up and come through this again please.

  1. IP address of the QNAP
  2. IP address of your computer?
  3. Are you comfortable opening and using the QNAP SSH command line if I give the commands to type ?
10

QNAP is 192.168.1.41
PC is 192.168.1.21

I am already in the SSH window

11

since you’re already there:

  1. Control Panel - Shared Folders - Please create a shared folder (anywhere you want) named “PlexData”
  2. Restart PMS
  3. Look in the PlexData shared folder (using FileStation) and drill down to the Logs directory and make a ZIP of everything there
    -or-
  4. Install this QPKG from Dane22 ( one of the Plex Ninjas ) and drill down in FileStation into the PMSLib shared folder ( down to Logs and make a ZIP of that )
    Releases · ukdtom/PMSLibShare · GitHub

-OR-

Alternately, you can:

cd /share/*/.qpkg/Plex*/Li*/Ple*
tar cfz /share/Public/PlexLogs.tar.gz   ./Logs

and get the “PlexLogs.tar.gx” from the Public shared folder

bottom line here – I need to see the PMS logs.

12

I pulled these via SSH.

PlexLogs.tar.gz (161.5 KB)

13

Thank you for the logs.

Are you accessing it by IP or FQDN ?

14

I was using the domain name.

Just tried using the IP address and it connected. Have got it rebuilding the library.

OK and now a really weird bit, the QNAP icon has disappeared from the QNAP apps since I did that.

That looks like it has fixed the problem for now. Will see whether it survives a reboot after the indexing is complete. Can do some more digging if you need diagnostics to fix whatever the issue is.

15

Thanks for confirming.

General rule with Plex (because a server can be public or private).

  1. When the FQDN is used – FQDN always resolves to a WAN IP
  2. You attempting to claim from a LAN IP means “different subnet”.
  3. It protects the server & media until it’s sure you and it are on the same subnet.
16

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.