Can't see my server or "currently unavailable" after forced upgrade to 1.21.1.3830 on Debian

General Discussions
1

Playstation Plex app complained that I have to upgrade one of my servers so I did by manually downloadning the .deb file and dpkg -i, which installed successfully.

The webserver did respond fine and allowed me to log in but somehow only listed my other server (on the same network), but itself as “currently unavailable”.

Changed port in my firewall, but no difference.

Uninstalled PMS with dpkg -r and removed /var/lib/plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/ manually and did a fresh install (I thought) but it somehow remembers everything anyway. No claiming of a new server.

Searching around, No Server Found is similar, but for windows server.

Can I resolve this issue and get back access to my server? Alternatively, how do I start over and make my servers and Plex forget each other and re-connect them?

2

go to http://app.plex.tv

Open Settings - Authorized Devices -> Server (dropdown)

Find the old server name and “X” (Remove) it.

Sign-out of Plex/web (upper right)

Now it will be able to find it when you open the IP address

3

One of the servers was listed under Authorized Devices and I was able to remove it, but signing out and browsing to that IP address (and port) did not show any of my servers. Can you flush my account somehow?

4

If, after signing out of the Plex/Web browser account from https://app.plex.tv, you still couldn’t open your server,

  1. What are the IP addresses in use?
  2. Are both on the same LAN subnet?

If yes, continue below
If no, you need SSH-tunnel to set it up. (RFC-1918 rules and PMS default security)

  1. Would you consider stopping PMS, deleting the Preferences.xml (to reset ID and ownership to fresh)
  2. Giving that another try with the direct IP?
5
  1. Both have their own private IP address but my NAT firewall gives them unique ports on my single public IP. It did work fine before the forced upgrade.
  2. Yes.

Reseting automatic numbering…

  1. Sure thing. No difference.
  2. Not possible due to remote physical location.
6
  1. Not possible due to remote physical location.

Explain please?

You have extended the LAN to a remote location?

7

No, it’s WAN, and the PMS servers are 100’s km away from me, so that direct connection isn’t that direct, but I fail to see where the problem lies with that. I did set them up that way in the first place. Everything worked until last forced upgrade and now forced upgrade again.

8

WAN = SSH Tunnel required to claim.

Scroll down to On a Different Network.

This works whether same LAN, through a forwarded tunnel, or WAN IP address at the host side.

9

The problem is not that I can’t access the EE server. I’ve forwarded port 32400 of the local IP of the server to port 32400 of the public IP and that responds fine (and stops as expected if I run service plexmediaserver stop).

EDIT: Oh, there was a line at the top too. I’ll see if I can create a VPN tunnel for it.

10

SSH tunnel via PuTTY was the trick.

Holy moly was that a user-unfriendly process! It would have been much easier if it didn’t respond at all or gave some error message instead of some partial functionality.

Anyway, it’s up and running and both servers are rebuilding.

11

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