Can't watch serie in original quality

Plex Players Desktop Players
,
1

Server Version#: 1.19.1.2645
Player Version# Web Player: Versie 4.31.1

Don’t know what log files are required.

Hi

When i’m watching serie’s via Plex Web Player i normally can view them in original quality but on some serie’s i can’t do it and its slows the stream down.
It has to buffer allot and when i’m playing it on original quality it goes fast without any buffering.

Video file info:

  • Codec HEVC

  • Bitrate 6840 kbps

  • Bit Depth 10

  • Chroma Subsampling 4:2:0

  • Coded Height 1080

  • Coded Width 1920

  • Color Primaries bt709

  • Color Range tv

  • Color Space bt709

  • Color Trc bt709

  • Frame Rate 50 fps

  • Height 1080

  • Niveau 4.1

  • Profiel main 10

  • Ref Frames 1

  • Width 1920

  • Display Title 1080p (HEVC Main 10)

  • Codec EAC3

  • Kanalen 6

  • Bitrate 768 kbps

  • Taal English

  • Audio Channel Layout 5.1(side)

  • Sampling Rate 48000 Hz

  • Titel English

  • Display Title English (EAC3 5.1)

What could be the problem?

2

You can’t play that file in Plexweb.
(you’re using the hosted Plexweb at Plex.tv - for some reason)

Use Plex for Windows (Apps and Devices link at the bottom of this page).

or

Plex Media Player:

3

Thanks for the quick respons.

I use the web browser because i watch at different places and i don’t wanne install the app or player every time again.

The browser is just easy to access.

But on the media player i can watch that serie in original quality, so maybe it can be fixed on the web player to?

Kind regards

4

No it cannot be fixed on the web player. The web browser uses the native player which does not play that file. If you want to play those sorts of files, you’re going to need a desktop app.

1 Like
5

okey thanks alot for the info, it has been fixed with the desktop apps :slight_smile:

1 Like
6

i just saw that my other serie also is mkv type. the only defference is the video codec

  • Codec H264

  • Bitrate 9075 kbps

  • Bit Depth 8

  • Chroma Location left

  • Chroma Subsampling 4:2:0

  • Coded Height 1088

  • Coded Width 1920

  • Color Primaries bt709

  • Color Range tv

  • Color Space bt709

  • Color Trc bt709

  • Frame Rate 23.976 fps

  • Height 1080

  • Niveau 4.0

  • Profiel high

  • Ref Frames 4

  • Scan Type progressive

  • Width 1920

  • Display Title 1080p (H.264)

  • Codec EAC3

  • Kanalen 6

  • Bitrate 192 kbps

  • Taal English

  • Audio Channel Layout 5.1(side)

  • Sampling Rate 48000 Hz

  • Display Title English (EAC3 5.1)

7

Right. MKV is merely a container, the dealbreaker is the video encoding.

1 Like
8

okey thanks for the extra info ^^
in the future i’ll try not to get HEVC/H-265 video codec

2 Likes
9

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