The issue has existed over a year now. I’ve posted about it in other threads. Like always, 0 response from anyone Plex. This one happened to be the last active about this problem so I commented here.
Meanwhile the live TV DVR service I bought Plex pass for is still broken in more ways than I care to list.
Forgive me for assuming something like casting from an Android to another freaking Android based device would be something that would have been tested…but testing isn’t something Plex does anymore, apparently.
Your wants and needs are valid, but from my help desk experience, coming in hot and snarky doesn’t help. I know that those are the sorts of customers that I didn’t bend over backwards to help. They got assistance but only the basic service level and only that.
So what version of Android, what Plex sever version, what server OS, what kind of Chromecast, or is it a Nest device?
You came in with none of that and I know that @anon18523487 would probably find that useful in helping out and seeing what’s up. It’s hard to troubleshoot an issue with no details, so excuse me for wanting them to make sure your issue is listened to and not an easily ignored and heavily snarky “me too”.
Please provide details on what you are casting from and to. Also provide the logs from the app your are casting from and provide details on what and when things go wrong so I know what to look for.
I have had this same issue for months, spanning dozens of PMS updates, but it isn’t isolated to just casting TV; I can’t cast anything to anything else using anything. My iPhone, iPad, Pixel phone, and Samsung tablet cannot cast to an old-school Chromecast, Google TV with Chromecast, or any one of my 5 different series of Roku devices. I get “Sorry! Something went wrong” online, offline, isolated on a dedicated network with no other devices. Happens when trying to cast media downloaded from my Qnap device running PMS or my dedicated Linux server running PMS. I’m not even sure how to get logs from a Chromecast or a Roku or my iPad. It’s beyond frustrating.
Netflix, Vudu, HBO Max, Disney+, all have worked without issue across all these devices, in the same test conditions.
@phbellefleur Sorry, lost track of this thread. According to your logs, the TV stream is being sent to the device to direct play. The video is mpeg2 with mp2 audio. Chromecasts do not support these codecs so this is not going to work. The video should be getting transcoded by your server. Let me check with the devs if this is a bug or if something else is going on.
Did you get an answer from the devs? Live tv support is something I’m paying for with Plex pass. It should just work. And not be broken for months.
Here is one observation that might help your devs troubleshoot:
I find if I play a movie first and cast it then switch to tv and cast it, it will work without errors for at least a while. But it if I just open the app, then just cast live tv without casting I other content, I get the “oops something went wrong”.
BTW. March 4th. Posting to keep the thread from locking.
Guess what…issue still exists. Submitted logs got something, but then even more crickets, this is why I’ve given up any decorum with plex anymore. Things don’t get fixed.
Yeah, not keeping up on a thread is totally the Dev’s fault when you could have pinged any time from December to now. As someone who worked a help desk for nearly nine years, you’re the worst kind of user. You have had the same amount of time to bump the thread if it was a feature that was important to you, but let’s just be trash because you didn’t follow up.
So I’m supposed to update the request thread more often and it’s my fault? Sure.
I’ve had 20+ years in the same field. If I had supported my end users like Plex has the entire department would be out on their collective ■■■■■.
I’m snarky and bitchy because i’ve had the same exact level of response and support from plex on no less than checks notes 11 different issues. For years now. 2 of them were resolved. One actually was fixed and came back again 2 months later only to be fixed again 6 months later with many of the affected people screaming into the wind the entire time.
If you take your car to the shop and it takes longer than quoted, do you not call?
If you order a pizza and it’s after the delivery window and you are still pizza-less, do you not call?
I have 17 years in the field and I can say that ifyou’ve been this effervescent and cheerful in the other 11 issues, you would get the end of the SLA window from me.
Having years of expiernece in the field doesn’t give you the right to talk down to @anon18523487 or any other support staff, even if you get a less than stellar support experience from Plex. Yeah you’re paying for Plex pass and aren’t getting features you paid for, but that’s not carte blanche to be a dick. You are the worst sort of customer with your attitude.
@phbellefleur With so many threads, it hard to keep track. Next time ping me sooner instead of waiting 3 months. From what I found, your server should be trying to transcode the video. Do you have your server set to disable transcoding? That’s the only reason we could think of why that stream isn’t being transcoded.
Fine, not talking down, but still a dick. You came in hot with no logs and got incredulous when I suggested you keep up on a topic that was of value to you instead of waiting for 3 months. You’ve got some BOFH vibes, and not in a good way.
