Server Version#: 1.40.5.8921 Player Version#: Plex Web 4.137.1 When I playback some media it will start fine but when I change the video quality, it gets stuck on a black screen. I did some troubleshooting and this is what I found The issue is present on H265 media only. Tested on H264 media an…

I am having this same issue and CANNOT figure it out for the life of me. I though for a long time it was just the drivers getting outdated or using the incorrect version, but after clearing all that away and getting a fresh driver installed it’s still occurring.

Does it work fine on an Android/iOS device? Cause for me it only happens on the web player (as far as I have been able to test). It’s been this way for years. I just tell my users to pick the correct quality before starting the stream in the Plex settings when they use web. That works fine, but chan…

I’m also having this issue. Playback intermittently fails when switching quality in the web player and on the macOS app but always works in the iOS app. This only happens with hardware transcoding.

[image] mclarence: Player Version#: Plex Web 4.137.1 A known problem with Plex Web. May affect other clients as well. Workaround is to change the quality before starting playback. Settings → Plex Web → Quality [image] Plex Transcoder keeps crashing after changing quality …

Exact same issue as well here (Windows/Webclient). The Windows client throws error code 4294967283. Does someone know when this will be fixed?

@lorisTheG Yes. another “Me too” about the web client. :frowning: This will be fixed in the rewrite of the web player (which is happening now) As stated, the minimal viable workaround is to set quality prior to starting playback. I have explained what’s happening. I know why it’s happening …

Is there any previsions on where the new web player will be publicly available? Is the Windows application also getting the fix? Or just the web client?

@Karbust We’re getting all new players. The first being done are the mobile / tablet players. The desktop players will be take what’s written for the mobile players, change the layout a bit, and tweak for the desktops.

So, until then, changing resolutions in the player is broken, but hardware transcoding (nvidia gpu) is still functional, correct?

Changing Playback Video Quality Causes Transcoder To Die

Plex Media Server

mclarence November 8, 2024, 7:28am 4

Yeah it seems to be fine on the mobile applications, only on the web player.

Topic		Replies	Views
Plex Web Player - Nvidia Hardware Acceleration Processes Stop When Changing Client Playback Quality Desktop Players plex-web	5	233	June 22, 2021
Plex Web - NVidia HW Acceleration Bug w/changing transcode quality while video playing Desktop Players android-mobile-legacy , plex-web , playback	5	860	July 28, 2020
Plex Media Player for Windows is crashing when quality is changed for transcoding Desktop Players server-linux , player-windows	7	113	June 7, 2025
[BUG] Plex Web Playing failing when changing Transcode to specific rate. However works if set to "automatic" Plex Media Server server-docker , plex-web	12	234	April 5, 2022
Can't change stream quality with Hardware Transcoding enabled Desktop Players server-windows , plex-media-player , plex-web	4	146	July 31, 2019

Changing Playback Video Quality Causes Transcoder To Die

Related topics