Channels not showing properly in desktop players

UGGHHH!! @BigWheel - It seems that adding disableGPU=1 negatively impacts the UI, specifically the EPG for Live TV on Plex and w/ Tuner - Channels either do not display at all or properly. See screen shots.


EDIT – Actually, looks like this may be just ANOTHER bug, tested on another machine (no AMD GPU) and looks the same…

Does it do the same in the Web app in browser?

Indeed, looks the same thru web app. Probably un-related then… For whatever reason just seemed to happen after I restarted Plex for Mac w/ the adjustment so assumed correlation. I tried refreshing the guide, and the channel icons show up fine in settings:

I can try restarting my PMS later this evening… Not sure how to tell for certain if it’s specific to me for whatever reason, but never seen this issue before, and we use Live TV through Plex & Tuner almost constantly in the household.

EDIT - Also, just tested on TV UI (Apple TV) and seem to display properly. Just Plex desktop/web app seem to be affected.


Thoughts?

Hey. I just made a new topic with this since it is different than the gray/black screen issue and happens in web as well. Did not want it to get lost in the other topic

Much appreciated. I’m assuming was not localized to me as (that day) it resolved itself in desktop and web app w/ no action taken on my end, but have seen it happen sporadically since then, though not as bad, and only on desktop/web-app, not TV UIs.

I was trying to see if I can reproduce your issue but not been able to
Using Plex for Mac 1.45.0.3013-1676042f

This is my screenshot for “Plex Channels”

and for a selection of Branford Comcast channels on DVR

These tests were on a MacBook Pro with disableGPU=1 added to the plex.ini file for the Desktop app

Your screenshots are very low resolution and it was difficult for me to see what the issue was

Thank you sir for the follow-up. Apologies if the high-res SS’s in my original post were hard to see on your end, but essentially the channel icons in the EPG were either not displaying at all (Live TV & DVR) or sporadically (Live TV on Plex)

This seems to have cleared up on my end, except for two channels in the Plex TV guide/lineup, which I’m assuming maybe just don’t have a channel icon (lower-res SS attached for easier viewing):

If that’s indeed the case, then can probably close this out, seems to be resolved on my end now.

Thanks again for the quick follow up – Appreciate the support :+1:

This is happening to me as well, in the web player. In both Edge and Firefox, and on 2 different PCs.

Plex Web v4.82.1
Server v1.26.2.5797

When loading the page, the channel names on the left will appear for a split second and then immediately disappear. I can replicate it by refreshing the page.

Here’s a video of it happening: Plex Channels disappearing - YouTube

@mblaser I tried opening video in Youtube but it says private. I think you have to set it to unlisted rather than private.

Sorry, I had to re-upload. Try it now.

@mblaser I’m told that is a known issue and should be fixed in a coming update (that also updates web to use the hybrid guide other apps have)

Good to hear, thank you!

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