Claiming server removes my access

Plex Media Server
1

I’ve recently started getting a error message that I’m not authorised to access Plex from my NAS. I found a helpful article about removing the authentication credentials, which seesm to work (most of the time!) for a day or two and then the error kicks in again. I’ve discovered that if I don’t claim the server and associate it with my plex account the problem doesn’t happen, but that meanst that I can’t access my content when I’m not on my home network.

It seems like it would be a settings issue, but can’t work out what. I’ve not changed any settings (on either Plex or my server), so not sure why it would start all of a sudden, unless there’s been an update that’s tweaked a setting somewhere.

I’m running Plex version 1.29.2.6364 on my QNAP TS-453D.

Any help is appreciated!

2
3

@ChuckPa thanks for that, I’ve made some progress with it, but when invoking the utility ( ./UserCredentialReset.sh) I get
“./UserCredentialReset.sh: line 8: syntax error near unexpected token newline' ./UserCredentialReset.sh: line 8: '” returned, rather than it confirming that it’s running on a QNAP.

Any ideas?

4

Syntax error? “Unexpected token newline” Smells like you copied/pasted it from windows. Did you?

Are you running as admin / sudo bash ?

There are no errors with the code.

5

Thanks for the quick reply! I’ve tried copy/paste and typing it out to make sure no typos, both give the same message.

Followed the instructions and it worked fine up to that point. I know it’s probably a rookie error I’m making (as a self confessed rookie!), just can’t work out where I’m going wrong with it.

a
a943×530 55.9 KB

6

@ChuckPa any thoughts on this one? Can’t work out where I’m going wrong with it.

7

Copy the tar file to the host, and then extract it via the QNAP command line.

8

Entire sequence performed on QNAP.

[~] # cd /share/Public
[/share/Public] # wget https://github.com/ChuckPa/UserCredentialReset/archive/refs/tags/1.0.6.tar.gz
--2022-12-24 14:29:33--  https://github.com/ChuckPa/UserCredentialReset/archive/refs/tags/1.0.6.tar.gz
Resolving github.com... 140.82.112.3
Connecting to github.com|140.82.112.3|:443... connected.
HTTP request sent, awaiting response... 302 Found
Location: https://codeload.github.com/ChuckPa/UserCredentialReset/tar.gz/refs/tags/1.0.6 [following]
--2022-12-24 14:29:33--  https://codeload.github.com/ChuckPa/UserCredentialReset/tar.gz/refs/tags/1.0.6
Resolving codeload.github.com... 140.82.113.9
Connecting to codeload.github.com|140.82.113.9|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [application/x-gzip]
Saving to: ‘1.0.6.tar.gz’

1.0.6.tar.gz                        [ <=>                                                    ]   5.98K  --.-KB/s    in 0s      

2022-12-24 14:29:34 (21.2 MB/s) - ‘1.0.6.tar.gz’ saved [6127]

[/share/Public] # ls          
1.0.6.tar.gz  DBRepair.sh*  @Recycle/
[/share/Public] # tar xf 1.0.6.tar.gz 
[/share/Public] # ls -la
total 64
drwxrwxrwx  4 admin administrators  4096 2022-12-24 14:30 ./
drwxrwxrwx 28 admin administrators  4096 2022-12-24 14:25 ../
-rw-r--r--  1 admin administrators  6127 2022-12-24 14:29 1.0.6.tar.gz
-rwxr-xr-x  1 admin administrators 37573 2022-12-19 21:47 DBRepair.sh*
drwxrwxrwx  2 admin administrators  4096 2022-12-19 20:48 @Recycle/
drwxrwxr-x  2 admin administrators  4096 2022-11-10 19:14 UserCredentialReset-1.0.6/
[/share/Public] # cd UserCredentialReset-1.0.6/
[/share/Public/UserCredentialReset-1.0.6] # ls -la
total 32
drwxrwxr-x 2 admin administrators  4096 2022-11-10 19:14 ./
drwxrwxrwx 4 admin administrators  4096 2022-12-24 14:30 ../
-rw-rw-r-- 1 admin administrators   974 2022-11-10 19:14 LICENSE.md
-rw-rw-r-- 1 admin administrators  5189 2022-11-10 19:14 README.md
-rw-rw-r-- 1 admin administrators 10042 2022-11-10 19:14 UserCredentialReset.sh
[/share/Public/UserCredentialReset-1.0.6] # chmod +x UserCredentialReset.sh 
[/share/Public/UserCredentialReset-1.0.6] # ./UserCredentialReset.sh 
 
          Plex Media Server user credential reset and reclaim tool (QNAP)
 
This utility will reset the server's credentials.
It will next reclaim the server for you using a Plex Claim token you provide from https://plex.tv/claim
 
ERROR:  PMS is running.  Please stop PMS and try again
[/share/Public/UserCredentialReset-1.0.6] # ./UserCredentialReset.sh                                                           
 
          Plex Media Server user credential reset and reclaim tool (QNAP)
 
This utility will reset the server's credentials.
It will next reclaim the server for you using a Plex Claim token you provide from https://plex.tv/claim
 
Please enter Plex Claim Token copied from http://plex.tv/claim : ^C
[/share/Public/UserCredentialReset-1.0.6] #
9

@mc7_of_9

See my post ^^. Repeat . :sunglasses:

10

@ChuckPa You Sir are a legend of the highest order! Thanks so much for the help, it worked like a charm this time around once I had an idiots guide.

11

Clearly I needed to enhance instructions.
My initial “idiot proof” instructions are no longer valid.

It seems a better idiot has been created

:rofl:

12

:joy: No denyng that, glad to help develop the next iteration of the instructions :rofl: