Unable to claim Plex server running on QNAP after Plex requested password change

Plex Media Server
1

Server Version#: 4.149.0
Player Version#: web browser
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

After changing my Plex password as requested due to the Plex hack, I am unable to claim my server again. The articles on claiming the server are no help as there is no button to claim my server.

My Plex is running on a QNAP server. I’ve tried in Opera and Chrome from my PC and in Browser Station on the QNAP server itself. No button to claim the server is ever present.

I’ve shut down Plex server and restarted it. Changed the password from inside the plex browser in addition to the link provided in the hack email from Plex.

How do I get back into my server after the hack?!!!

2

Same problem here. I tried what was described here Why am I locked out of Server Settings and how do I get in? for Linux (QNAP). Nothing helps :sad_but_relieved_face:

No content available

Check your network connection and verify that any media servers are online.

3

Go here.

Read the README.md

Download the tar.gz or ZIP to the QNAP. (/share/Public is best)

SSH / Putty into the box and run from the QTS command line.
Paste the claim token when asked.

3 Likes
4

Weeee! :partying_face: it worked! Thanks @ChuckPa

Note: I had to login twice with pin-code (and used CTRL-F5 - force nocache). Showed unclaimed on first try.

5

@mm98

Makes sense if you have “Home” enabled.

Glad it’s up again!!

1 Like
6

Thanks ChuckPa! Something worked tonight! You’re the hero of the evening!

7

@ChuckPa It seems everyone understands your instructions except me. How do I run the tar.gz from the command line? I have tried typing UserCredentialReset, UserCredentialReset-1.0.9, UserCredentialReset-1.0.9.tar and finally UserCredentialReset-1.0.9.tar.gz. Nothing seems to happen. Should I have selected one of the Console Management options first? Thanks, David

8

This might help, if you have ssh or terminal access to the machine. I downloaded the file directly from github (here) and placed it in shared/Public as the readme describes. Made it executable by chmod +x UserCredentialReset.sh. This way you don’t have to extract (tar) anything. You then just follow the bullet points here.

9

Thanks for your reply - but I’m sorry I still haven’t understood. I have downloaded the file you mentioned and have put it into the Share directory of the QNAP NAS I think (not shared/Public). I have invoked PuTTY and moved to the Share directory and tried to make it executable by entering “chmod +x UserCredentialReset.sh" . This however says “no such file or directory” so I assume that means I have not put the file into the correct directory on the NAS. Or does it? The only way I know how to put the file into that directory is via normal windows explorer interface - should I use something else?

10

wherever you put the file,

cd “/directory/containing/script”
chmod +x ./UserCredentialReset.sh
sudo ./UserCredentialReset.sh (if not already done a sudo bash)