Can you PLEASE simply make this new UI optional? SO many people hate this! Upgrades should be CELEBRATED, and if you have this many people complaining you need to do some damage control FAST.
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They donât care about you. By they, I mean PLEX organization. They have a vision and they will ram down your throat whether you like it or notâŠ.
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Plex is one of the worst companies ever. They see all of this negative feedback and that 99.99% of all users hate the new app and they still wonât budge. I havenât seen a single comment that was happy about any of the changes.
If Plex were smart they would either revert to the old app, which was absolutely fine and needed no changes, or give us back the old app in an alternative way like Plex Classic.
But I donât think they will do that because the people making the decisions have huge egos and love imposing their will on others. They absolutely hate that we hate the new app and that makes them not want to give in to us.
It would be interesting to see the results though if the old app was brought back as Plex Classic and the new app remained and how many people immediately switch back.
I predict nearly everyone would install the Plex Classic version and delete the new app from their Rokus.
And thatâs another reason why Plex wonât give it to us. Nobody likes being told their work is garbage, even when itâs true and everyone knows it.
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Must I put this on yet another thread that I like the new app. Itâs called a small learning curving. Happens with any app redesign ever.
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You realize arguing âlikesâ and âdislikesâ is pointless, right? However, as a Plex customer who paid for lifetime PASS, I hope that the Plex organization would listen a little to the voice of customer. It has nothing to do with the learning curve of the new UI. Making changes for the sake of changes is the worst possible scenario. You like this app, great for you. The Plex organization found one happy user. However, majority of the users do not like it. Do you see it the point here? Iâve been using it since the beginning as I use âPlex Previewâ to see early changes. I could never warm up to it. Also, with every change, something get broken, regressive bugs are introduced, etc. It does not bode well for the PLEX organization as a whole as they seem to be bent on pushing ads based services and their own streaming. They want to become next Disney+ or Netflix or any other streaming service that is already out there. PLEX was for personal media. Thatâs why I purchased the PLEX lifetime. Itâs no longer that. Itâs littered with crap majority of Plex users do not want.
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âThe majorityâ you call it is based on the customers that decide to post negative comments or every Plex user?
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The ones who bother to post. You cannot prove negative, can you?
So we have one vote for liking the new app up against hundreds of others who donât, possibly thousands since not everyone comes to message boards to complain. Your vote is counted. Plex management can now throw a party since ONE person likes their new UI mess.
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I would say itâs the opposite. All complaints come here. Most people arenât bitching to themselves.
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Itâs not the opposite. If you think most people that donât come here to complain is because they like the new app thatâs not true. Most people either donât know about this place or donât feel like putting in the effort to complain.
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Ok, so the new UI is ugly and poorly designed, and takes a learning curve. I could get over that. But the fact that it just doesnât work and is unusable made me leave PLEX. I switched out for Jellyfin two weeks ago, and while itâs not quite as good as the previous plex app, at least it works.
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I would like to see an option under Settings.â Experience.. to choose Menu.. Top or LeftâŠ
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The new interface basically makes the Roku Plex app unusable. HEY PLEX CHANGE IT BACK YOU MORONS!
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You need to realize that not everyone who uses Plex is a server admin and are technically savvy. A HUGE number of PMS admins host family owned content and share it with said families, most of which include elderly and some disabled people. Those people are complaining, believe me. MANY of us have been fielding complaints from relatives who donât even know these forums exist and will NEVER even begin to understand how to come here and voice their concerns.
The silent voices are the ones weâre trying to be most vocal for. That is the problem. There are a handful of users on here, like yourself, who donât seem to understand the gravity of the situation and just how far it goes. Maybe you and possibly your users like the change but that is not a universal truth and the fact remains there are many, many more people out there upset than just the ones that have posted here.
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Every single person that uses my server and a Roku has complained to me about the new UI. Out of those seven, none of them have posted here. Just like most circumstances sweeping generalizations donât work.
Youâre absolutely correct that most people that arenât upset by the change in UI arenât going to come here to post about it. The majority of people who absolutely hate it arenât going to come here to post about it.
Considering most people arenât going to take the effort to post regardless, thatâs why you have to pay extra attention to those users that DO provide feedback. Theyâre the most passionate of your user base. If even 75% of those users are disappointed thatâs a pretty significant indication that youâve done something wrong. In this case itâs more like 95-98% that have expressed resounding negative feedback.
As for the claim that it is just a learning curve, Iâll give you that. The problem there is that people donât want to spend time learning how to do something worse. For example letâs say youâre used to using a calculator to multiply two numbers. Then someone comes along and says you need to write out the first number as many times as the second number tells you to and then add them all together. Youâre going to get the same answer but itâs a lot less efficient even after youâve been doing it a long time. Thatâs what Plex is forcing on us.
The whole point everyone is making is that they shouldnât have to âget used to" a worse method of doing things. Last time I checked, companies donât succeed and grow by satisfying a small minority of their customers and enraging the rest. We get it, you donât mind the new update. By agreeing with the overlord that doesnât make you right.
1 Like
