CloudSync to Google Drive Not Uploading

General Discussions
1

Within the last week I have been unable to sync any media to the cloud using CloudSync and Google Drive.

Has a Plex update killed this? I am not seeing anything meaningful in the logs.

The issue first was when I deleted media from the CloudSync (due to Google Drive being at full capacity), it never removed it from Google Drive (after 24+ hours), so I manually removed all the media from Google Drive, Unlinked Google drive and Linked it again. Now it won’t upload anything.

I see this in the logs:

Nov 28, 2017 00:01:33.245 [0x80a991000] ERROR - CloudSync: Error 404 requesting XML from http://127.0.0.1:32400/sync/xxx/xxx

Nov 28, 2017 00:01:33.350 [0x80a999c00] ERROR - LPE: unknown item 32522.
Nov 28, 2017 00:01:33.350 [0x80a999c00] ERROR - Sync: failed to generate query for path library://xxx/item/%2Flibrary%2Fmetadata%2F32522 in sync item 20358642
Nov 28, 2017 00:01:33.364 [0x80a999c00] ERROR - LPE: unknown item 32961.
Nov 28, 2017 00:01:33.364 [0x80a999c00] ERROR - Sync: failed to generate query for path library://xxx/item/%2Flibrary%2Fmetadata%2F32961 in sync item 20358945
Nov 28, 2017 00:01:33.364 [0x80a999c00] WARN - Sync: sync item 20358945 has an empty sync set query, assuming sync item is no longer valid

2

Having a very similar issue, can not delete any files or add anything to to google drive…I see it in the transcode folder but never gets uploaded.

3

Same here, transcode is working but upload to google drive isn’t.

4

It would be nice if we could get some feedback from Plex. Surely this is a critical bug that needs fixing or something is being hidden from us? Even after many days I don’t even see it attempting to upload the file in the logs.

5

And what about Plex Cloud? Same problem? Personally I can’t use it. I have too many freezes there.

6

@b3dzik said:
And what about Plex Cloud? Same problem? Personally I can’t use it. I have too many freezes there.

I don’t really want to use Plex Cloud as Cloud Sync suits my needs.

7

I have the same problem with CloudSync, this is not serius, it almost 10 days not working, I’m going to cancel my suscription.

Nobody of plex have a work?

8

Any good plex alternative?

9

Interesting: https://forums.plex.tv/discussion/297835/plex-cloud#latest

Something is definitely going down with Plex and Google Drive, people can’t access their libraries on Google Drive using Plex Cloud either.

Hopefully there is some feedback from Plex soon.

10

Ok, so now we’re waiting…

11

New version of Plex is out. Still doesn’t fix the issue.

12

May I have some log files (Debug , not Verbose) which are captured when trying to sync ?

13

@ChuckPA Sent you the log files via PM

14

@jam3se

I can confirm your findings when I attempt to sync.

I am investigating now.

15

I’ve submitted the bug report for this regression with your and my log files.

16

@ChuckPA Thanks!

17

Same here any news ? Weird it says Amazon in the logs when its Google Cloud ?

Dec 09, 2017 09:35:02.641 [12672] DEBUG - CloudSync: Starting sync
Dec 09, 2017 09:35:02.646 [12672] DEBUG - HTTP requesting GET http://127.0.0.1:32400/sync/fc8caa30-bf5d-4ed1-aec1-03cc65854751/4d6680622be7968c3f34d4735af6d534ed2cdbc0?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Dec 09, 2017 09:35:02.651 [11888] DEBUG - Request: [127.0.0.1:59493 (Loopback)] GET /sync/fc8caa30-bf5d-4ed1-aec1-03cc65854751/4d6680622be7968c3f34d4735af6d534ed2cdbc0 (9 live) GZIP Signed-in Token (reded23)
Dec 09, 2017 09:35:02.653 [12672] DEBUG - HTTP 404 response from GET http://127.0.0.1:32400/sync/fc8caa30-bf5d-4ed1-aec1-03cc65854751/4d6680622be7968c3f34d4735af6d534ed2cdbc0?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Dec 09, 2017 09:35:02.653 [8684] DEBUG - Completed: [127.0.0.1:59493] 404 GET /sync/fc8caa30-bf5d-4ed1-aec1-03cc65854751/4d6680622be7968c3f34d4735af6d534ed2cdbc0 (9 live) GZIP 2ms 350 bytes
Dec 09, 2017 09:35:02.653 [12672] ERROR - CloudSync: Error 404 requesting XML from http://127.0.0.1:32400/sync/fc8caa30-bf5d-4ed1-aec1-03cc65854751/4d6680622be7968c3f34d4735af6d534ed2cdbc0
Dec 09, 2017 09:35:02.655 [12672] DEBUG - HTTP requesting GET https://plex.tv/sync/upload?path=%2Fsync%2Ffc8caa30-bf5d-4ed1-aec1-03cc65854751%2F4d6680622be7968c3f34d4735af6d534ed2cdbc0%2Fsynced_urls&contentType=text%2Fxml&contentLength=328&type=xml&auth_token=xxxxxxxxxxxxxxxxxxxx
Dec 09, 2017 09:35:02.956 [7812] DEBUG - Auth: authenticated user 1 as reded23
Dec 09, 2017 09:35:02.958 [11888] DEBUG - Request: [173.239.228.31:62252 (WAN)] GET /sync/transcodeQueue (9 live) TLS GZIP Signed-in Token (reded23)
Dec 09, 2017 09:35:02.963 [7812] DEBUG - Completed: [173.239.228.31:62252] 200 GET /sync/transcodeQueue (9 live) TLS GZIP 5ms 470 bytes (pipelined: 9)
Dec 09, 2017 09:35:03.399 [12672] DEBUG - HTTP 200 response from GET https://plex.tv/sync/upload?path=%2Fsync%2Ffc8caa30-bf5d-4ed1-aec1-03cc65854751%2F4d6680622be7968c3f34d4735af6d534ed2cdbc0%2Fsynced_urls&contentType=text%2Fxml&contentLength=328&type=xml&auth_token=xxxxxxxxxxxxxxxxxxxx
Dec 09, 2017 09:35:03.405 [12672] DEBUG - HTTP requesting PUT https://plex-cloudsync.s3.amazonaws.com/sync/fc8caa30-bf5d-4ed1-aec1-03cc65854751/4d6680622be7968c3f34d4735af6d534ed2cdbc0/synced_urls
Dec 09, 2017 09:35:04.119 [12672] DEBUG - HTTP 200 response from PUT https://plex-cloudsync.s3.amazonaws.com/sync/fc8caa30-bf5d-4ed1-aec1-03cc65854751/4d6680622be7968c3f34d4735af6d534ed2cdbc0/synced_urls
Dec 09, 2017 09:35:04.120 [12672] DEBUG - CloudSync: Finished uploading with status 200
Dec 09, 2017 09:35:04.120 [12672] DEBUG - CloudSync: Finished sync

18

Any News on this ?

19

There was a new version of Plex released but it didn’t fix the issue.

This has been broken for over a month now.

20

Same issue for me as well. I have actually deleted all my cloud synced movies, disjoined and rejoined my Google cloud sync account and still cannot upload to cloud sync. I get the same cloudsync error 404 as the first post in my Plex logs. And the converted movie just sits in a waiting to upload state. This feature has been working great for me since it was first introduced. Broke sometime in November for me.