Collections tab showing library, not collections

Plex Media Server
1

Server Version#: 1.29.2.6364
Player Version#: 4.103.2 (Plex Web)
I was having issues with smart collections not being created from the new actor pages, so I posted about it on Reddit here:

The response was to remove the &pageType=list which I did, I created a smart collection from that, but apparently that collection created some sort of issue which I can’t seem to resolve now. Every time I go to the collections tab, it just shows the library. If I go to the newly created (and not working) collection, it will give me an error of “An unexpected error occurred” - whether I try to open the collection or click the three dots to delete the collection.

Is there any way to remove this rogue collection that is messing my server up? I’ve tried optimizing the database and cleaning bundles and I’m not sure what I’m looking for in the logs.

2

In the web app in settings hit the Show Advanced button to show the DEBUG setting then in DEBUG hit the red “Restore Defaults” button. This resets the web app ( you will need to pick libraries to pin to sidebar).

It does not reset server settings

1 Like
3

Thanks, this returned my collections to the Plex Web app. However, I’m still unable to delete this collection. I can click on the empty smart collection but every time I click on the three dots, either from the collection screen or from the empty smart collection, it throws an error.

4

Can you try Optimizing the Database. I have not seen this before so need to try to reproduce

5

I did this morning when I was getting the error, but I’ll try again now.

Database optimized. Still getting an error. Not sure which log to look in for that error.

6

OK. I think this is why the options were removed.

Unfortunately there is no “easy” way

If you know SQLite ( need to use our Plex SQLite tool) you can search for the title in metadata_items table for it’s ID then run DELETE FROM metadata_items where id=XXXXX

but is probably safest to just restore a database backup which are made every 3 days

1 Like
7

Thank you. This worked. Just lost a couple days of customizing posters and such.

8

Is resetting defaults the only way to resolve the collection showing the entire library? If so, what all is it resetting? I’ve had the server running for years and honestly don’t remember all the potential settings and configuration I’m going to wipe out by doing this. I also don’t know what caused it, I don’t have any smart collections, only a smart playlist that shows me titles that aren’t part of any collections (would be nice if that was a build in filter)

9

All you have to do is re-pin your libraries. That’s the only change you will see

1 Like
10

Thank you @JaysPlex

11

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.