I’m running into a bit of an issue. I created an account some time ago and purchased the Plex Lifetime Pass. At one point I tried to log in and the website auto logged me in using my gmail email address, which created a new account for me. I don’t use the account at my gmail address. Now, I do. I took the steps to delete my account associated with the gmail address. I then tried to change my email on my first, primary account to my gmail address. However, I get the error that the email already exists. Is there a way to combine accounts or a way to purge the old invalid account, so that I can use my Gmail address for logon on the main account with Lifetime Plex Pass?
Go down to the bottom of this page and select Billing questions.
They are generally the ones to help with account/Plex pass issues.
As displayed when deleting an account, the same e-mail cannot be re-used for another account for one month. That is why you see the message that the e-mail already exists.
As @JaysPlex recommends, contact Plex Billing. They may straighten things out for you.
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