Commercial Skip Button not displaying

[HolisticRobot]

Server Version#: 1.41.0.8994
Player Version#: 1.41.0.8994
I have a show (Star Trek - Enterprise) recorded by PlayOn Home. I didn’t see the ability to skip commercials (even though it’s on in the library).

I have ran Comskip on a specific episode and it created the EDL file and I do see advertisement chapters in the timeline when watching it via the web.

But I never see a skip commercial button on the web player or ios player or Roku.

What am I doing wrong here?

[tom80H]

I don’t remember if Plex will create a separate EDL file — I‘m pretty sure it doesn’t create chapter markers for ads.

Do you see any ad markers for the episode if you’re checking Get Info > View XML?

[HolisticRobot]

Here is the xml and yes, it does appear to have ad markers in it:
ST Enteprise xml info.zip (3.1 KB)
zipped xml attached. What is puzzling is the timeline show it’s knows there are ad breaks, but never see a button to skip them.

[tom80H]

Do you have the option Skip Ads in Recorded Content (Plex Pass Required) option set to Manually?

That option should be available for the iOS and Roku clients – I suppose the web app should apply the default (=Manually skipping ads).

Player Experience

We have added a bunch of Player experience features available to Plex Pass subscribers. The account using the playback device must have a Plex Pass or be in a Plex Home where the home admin has a Plex Pass. Some of the setting options marked as “default” were the existing behaviours and what accounts without a Plex Pass will experience if they have access to the feature at all (non-Plex Pass account do not have access to Skip Intro for example so that default will not affect them ) Current P…

[HolisticRobot]

Thanks for your help @tom80H.
I am a Plex Pass Lifetime Pass user…
I don’t see where to set Skip ads in Recorded Content. Many of the articles refer to going into Live+DVR area, but I don’t have any DVR hardware and it won’t even let me into that section without it. I think Plex has tagged the files with the commercial info, but it’s not parsing it to enable the button. I only see skip credits button.

:-/

[TheLivingBubba]

The setting is on the client side, going to be under Settings > Player Experience Here is a screenshot from the ios screen. Second to the bottom is the option you’re looking for.

[pl_5309]

Edit the Library:

[HolisticRobot]

I’ve done all this and I even created a new library and moved some files over just to test. It’s not marking the ads.

Despite this other post saying “manually analyzing” fixes it, it doesn’t. Looks like it’s a bug and hopefully Plex folks are digging into it:

How do you configure ad detection in libraries without DVR?

OK thanks for info. I think there seems to be a few things missing from this feature from when we added the ability to do for any file. I don’t have any ETA but we have made reports about them.

[BigWheel]

@HolisticRobot

Player Version#: 1.41.0.8994

This is the server version number. for the player it would be in the other General section under Plex Web on the left.

The chapters markers for the most part do not have the same start/end offsets as the commerical markers in your XML So make sure you are waiting go the commercial marker timestamps to see the skip ad button.

the first “Avertisement” chapter you see in your image starts at startTimeOffset="8428"

<Chapter id="67" filter="thumb=67" tag="Advertisement" index="2" startTimeOffset="8428" endTimeOffset="27143" thumb="/library/media/22855/chapterImages/2"/>

while the first plex created commercial markers starts at startTimeOffset="1303500"

</Marker>
<Marker id="4191" type="commercial" startTimeOffset="1303500" endTimeOffset="1574770">
<Attributes id="4191"/>
</Marker>