Plex was working fine until this week when I can see my library on the Xbox360 but cannot play any of them. Says I am connected to my computer, but only gives me the option to mark the videos as watched rather than the PLAY button that used to be there. If it does have the play button available, it will attempt to play it and give me the message "There was an error communicating with your Plex media server. Make sure it's turned on and accessible and try again." I'm signed in on my computer and the xbox360 recognizes the computer…I can scroll through every movie I have, just can't play a single one. It says to check connection…thoughts?
(Moving to the Plex for Xbox 360 forum.)
Plex was working fine until this week when I can see my library on the Xbox360 but cannot play any of them. Says I am connected to my computer, but only gives me the option to mark the videos as watched rather than the PLAY button that used to be there. If it does have the play button available, it will attempt to play it and give me the message "There was an error communicating with your Plex media server. Make sure it's turned on and accessible and try again." I'm signed in on my computer and the xbox360 recognizes the computer…I can scroll through every movie I have, just can't play a single one. It says to check connection…thoughts?
Sorry for the delayed response, I have since moved this topic to the correct forum section "Plex for Xbox 360".
Do you mind enabling debug logging in Plex Media Server and then provide Plex Media Server Debug Log Files while attempting to playback media on your Xbox 360?
{
"type": "info",
"host": "plex.tv",
"userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_5) AppleWebKit/537.78.2 (KHTML, like Gecko) Version/6.1.6 Safari/537.78.2",
"browser": {
"id": "safari",
"name": "Safari",
"version": "6.1",
"webkit": true,
"platform": "OSX",
"platformVersion": "0",
"platformModifierKey": "command"
},
"version": "2.3.20",
"username": "kentliker",
"cloudAccessToken": true,
"userFeatures": "pass, sync, cloudsync, home"
},
{
"type": "navigation",
"route": "logs",
"args": [
null
],
"fragment": "#!/logs",
"time": "2015-03-10T14:34:20.063Z"
},
{
"type": "navigation",
"route": "settings",
"args": [
null
],
"fragment": "#!/settings",
"time": "2015-03-10T14:34:29.735Z"
},
{
"type": "navigation",
"route": "users",
"args": [
null
],
"fragment": "#!/settings/users",
"time": "2015-03-10T14:34:43.358Z"
},
{
"type": "ajax",
"url": "https://plex.tv/api/users",
"status": 200,
"headers": {
"X-Plex-Product": "Plex Web",
"X-Plex-Version": "2.3.20",
"X-Plex-Client-Identifier": "912043b3-1508-45cb-957d-af12be0de32a",
"X-Plex-Platform": "Safari",
"X-Plex-Platform-Version": "6.1",
"X-Plex-Device": "OSX",
"X-Plex-Device-Name": "Plex Web (Safari)",
"X-Plex-Token": "TOKEN",
"X-Plex-Username": "kentliker",
"Accept-Language": "en"
},
"responseLength": 206,
"time": "2015-03-10T14:34:44.688Z"
},
{
"type": "ajax",
"url": "https://plex.tv/api/users",
"status": 200,
"headers": {
"X-Plex-Product": "Plex Web",
"X-Plex-Version": "2.3.20",
"X-Plex-Client-Identifier": "912043b3-1508-45cb-957d-af12be0de32a",
"X-Plex-Platform": "Safari",
"X-Plex-Platform-Version": "6.1",
"X-Plex-Device": "OSX",
"X-Plex-Device-Name": "Plex Web (Safari)",
"X-Plex-Token": "TOKEN",
"X-Plex-Username": "kentliker",
"Accept-Language": "en"
},
"responseLength": 206,
"time": "2015-03-10T14:34:44.688Z"
},
{
"type": "ajax",
"url": "https://plex.tv/api/home/users",
"status": 200,
"headers": {
"X-Plex-Product": "Plex Web",
"X-Plex-Version": "2.3.20",
"X-Plex-Client-Identifier": "912043b3-1508-45cb-957d-af12be0de32a",
"X-Plex-Platform": "Safari",
"X-Plex-Platform-Version": "6.1",
"X-Plex-Device": "OSX",
"X-Plex-Device-Name": "Plex Web (Safari)",
"X-Plex-Token": "TOKEN",
"X-Plex-Username": "kentliker",
"Accept-Language": "en"
},
"responseLength": 458,
"time": "2015-03-10T14:34:44.691Z"
},
{
"type": "ajax",
"url": "https://plex.tv/api/home/users",
"status": 200,
"headers": {
"X-Plex-Product": "Plex Web",
"X-Plex-Version": "2.3.20",
"X-Plex-Client-Identifier": "912043b3-1508-45cb-957d-af12be0de32a",
"X-Plex-Platform": "Safari",
"X-Plex-Platform-Version": "6.1",
"X-Plex-Device": "OSX",
"X-Plex-Device-Name": "Plex Web (Safari)",
"X-Plex-Token": "TOKEN",
"X-Plex-Username": "kentliker",
"Accept-Language": "en"
},
"responseLength": 458,
"time": "2015-03-10T14:34:44.692Z"
},
{
"type": "ajax",
"status": 200,
"headers": {
"X-Plex-Product": "Plex Web",
"X-Plex-Version": "2.3.20",
"X-Plex-Client-Identifier": "912043b3-1508-45cb-957d-af12be0de32a",
"X-Plex-Platform": "Safari",
"X-Plex-Platform-Version": "6.1",
"X-Plex-Device": "OSX",
"X-Plex-Device-Name": "Plex Web (Safari)",
"X-Plex-Token": "TOKEN",
"X-Plex-Username": "kentliker",
"Accept-Language": "en"
},
"responseLength": 206,
"time": "2015-03-10T14:34:44.694Z"
},
{
"type": "ajax",
"status": 200,
"headers": {
"X-Plex-Product": "Plex Web",
"X-Plex-Version": "2.3.20",
"X-Plex-Client-Identifier": "912043b3-1508-45cb-957d-af12be0de32a",
"X-Plex-Platform": "Safari",
"X-Plex-Platform-Version": "6.1",
"X-Plex-Device": "OSX",
"X-Plex-Device-Name": "Plex Web (Safari)",
"X-Plex-Token": "TOKEN",
"X-Plex-Username": "kentliker",
"Accept-Language": "en"
},
"responseLength": 206,
"time": "2015-03-10T14:34:44.694Z"
},
{
"type": "log",
"message": "subscription: monthly",
"time": "2015-03-10T14:34:44.697Z"
},
{
"type": "log",
"message": "features: pass, sync, cloudsync, home",
"time": "2015-03-10T14:34:44.697Z"
},
{
"type": "log",
"message": "roles: undefined",
"time": "2015-03-10T14:34:44.697Z"
},
{
"type": "log",
"message": "entitlements: all, roku, android, xbox_one, xbox_360, windows, windows_phone",
"time": "2015-03-10T14:34:44.698Z"
},
{
"type": "ajax",
"url": "https://plex.tv/users/account",
"status": 200,
"headers": {
"X-Plex-Product": "Plex Web",
"X-Plex-Version": "2.3.20",
"X-Plex-Client-Identifier": "912043b3-1508-45cb-957d-af12be0de32a",
"X-Plex-Platform": "Safari",
"X-Plex-Platform-Version": "6.1",
"X-Plex-Device": "OSX",
"X-Plex-Device-Name": "Plex Web (Safari)",
"X-Plex-Token": "TOKEN",
"X-Plex-Username": "kentliker",
"Accept-Language": "en"
},
"responseLength": 1123,
"time": "2015-03-10T14:34:44.699Z"
},
{
"type": "ajax",
"url": "https://plex.tv/users/account",
"status": 200,
"headers": {
"X-Plex-Product": "Plex Web",
"X-Plex-Version": "2.3.20",
"X-Plex-Client-Identifier": "912043b3-1508-45cb-957d-af12be0de32a",
"X-Plex-Platform": "Safari",
"X-Plex-Platform-Version": "6.1",
"X-Plex-Device": "OSX",
"X-Plex-Device-Name": "Plex Web (Safari)",
"X-Plex-Token": "TOKEN",
"X-Plex-Username": "kentliker",
"Accept-Language": "en"
},
"responseLength": 1123,
"time": "2015-03-10T14:34:44.699Z"
},
{
"type": "ajax",
"status": 200,
"headers": {
"X-Plex-Product": "Plex Web",
"X-Plex-Version": "2.3.20",
"X-Plex-Client-Identifier": "912043b3-1508-45cb-957d-af12be0de32a",
"X-Plex-Platform": "Safari",
"X-Plex-Platform-Version": "6.1",
"X-Plex-Device": "OSX",
"X-Plex-Device-Name": "Plex Web (Safari)",
"X-Plex-Token": "TOKEN",
"X-Plex-Username": "kentliker",
"Accept-Language": "en"
},
"responseLength": 206,
"time": "2015-03-10T14:34:44.733Z"
},
{
"type": "ajax",
"status": 200,
"headers": {
"X-Plex-Product": "Plex Web",
"X-Plex-Version": "2.3.20",
"X-Plex-Client-Identifier": "912043b3-1508-45cb-957d-af12be0de32a",
"X-Plex-Platform": "Safari",
"X-Plex-Platform-Version": "6.1",
"X-Plex-Device": "OSX",
"X-Plex-Device-Name": "Plex Web (Safari)",
"X-Plex-Token": "TOKEN",
"X-Plex-Username": "kentliker",
"Accept-Language": "en"
},
"responseLength": 206,
"time": "2015-03-10T14:34:44.733Z"
},
{
"type": "navigation",
"route": "settings",
"args": [
null
],
"fragment": "#!/settings",
"time": "2015-03-10T14:34:53.333Z"
},
{
"type": "navigation",
"route": "logs",
"args": [
null
],
"fragment": "#!/logs",
"time": "2015-03-10T14:37:06.556Z"
}
]
My settings page isn't set up like the images you sent in the links, but I found the debugging option after clicking on "show advanced" in settings page.
My settings page isn't set up like the images you sent in the links, but I found the debugging option after clicking on "show advanced" in settings page.
The Log above seems to be from the Plex Web app which unfortunately is the not correctly log file. Please provide the Plex Media Server Log Files (https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files) from your Plex Media Server after attempting to play media via your Xbox 360.
xbox gives me no such options as to debug or log files. It has a servers and settings option which leads me only to "general", "about" and "Kinect tuner", none of which have anything related to the links in your referenced page. The only options that even remotely resemble what you're referencing are on my computer. Both the computer and xbox claim to be connected to each other, yet when I click the "General" link on the servers and setting option on the xbox it just brings me to the media library.
Those logs come from the server, not the xbox. The link tells you the path on the server for where to find them.
Does it? I see nothing on there about XBox or even the word "XBox". I do see instructions for OSX which doesn't tell me where to find this fabled "Go" menu…looked everywhere I can think of on the Plex server menus.
That's because above Chris is asking for the Plex Server logs which can be found via those instructions, xbox logs cannot be acquired by the user (employees will ask for your console id in this case).
I don't know OSX (at all actually, used it for maybe 5 minutes once), but the way it reads is that there is a Go menu in an application called Finder which I assume references [this](http://en.wikipedia.org/wiki/Finder_%28software%29). This will bring up a dialog box where you type in the text "~/Library/Logs/" which should open a window to the proper place where the logs are stored.
This is navigating your file system to find them, not within the plex application. He was requesting the Plex Server logs, you gave the Plex Web application logs which won't help in this case since you are having issues with PMS and the Xbox application.
Definitely helps, I was looking in Plex for those menus rather than the hard drive. This keeps repeating over and over and the last day on the DLNA log is 2/28. The other logs go past this day, let me know if you need those as well.
Feb 28, 2015 18:48:00 [0x105440000] DEBUG - Returning success with 1 objects
Feb 28, 2015 18:48:00 [0x10564c000] DEBUG - OnBrowseMetadata for '52557847-e9d7-49f6-b9fa-e6b54923190d_74' with filter '*' and sort '', paged as 0 + 0
Feb 28, 2015 18:48:00 [0x10564c000] DEBUG - Mapped client to generic profile: Connection: Keep-Alive; HOST: 192.168.1.5:32469; User-Agent: LGMOBILE/4.4.2 UPnP/1.0 DLNADOC/1.50 (MS-DeviceCaps/1024); Content-Type: text/xml; charset="utf-8"; Content-Length: 495; SOAPACTION: "urn:schemas-upnp-org:service:ContentDirectory:1#Browse"; DLNADeviceName.lge.com: %5BMobile%5DVS980%204G
Feb 28, 2015 18:48:00 [0x10564c000] DEBUG - Mapped object 52557847-e9d7-49f6-b9fa-e6b54923190d_74 to part 0 on server
Feb 28, 2015 18:48:00 [0x10564c000] DEBUG - Returning success with 1 objects
Feb 28, 2015 18:48:00 [0x1056cf000] DEBUG - OnBrowseMetadata for '52557847-e9d7-49f6-b9fa-e6b54923190d_49' with filter '*' and sort '', paged as 0 + 0
Feb 28, 2015 18:48:00 [0x1056cf000] DEBUG - Mapped client to generic profile: Connection: Keep-Alive; HOST: 192.168.1.5:32469; User-Agent: LGMOBILE/4.4.2 UPnP/1.0 DLNADOC/1.50 (MS-DeviceCaps/1024); Content-Type: text/xml; charset="utf-8"; Content-Length: 495; SOAPACTION: "urn:schemas-upnp-org:service:ContentDirectory:1#Browse"; DLNADeviceName.lge.com: %5BMobile%5DVS980%204G
Feb 28, 2015 18:48:00 [0x1056cf000] DEBUG - Mapped object 52557847-e9d7-49f6-b9fa-e6b54923190d_49 to part 0 on server
Feb 28, 2015 18:48:00 [0x1056cf000] DEBUG - Returning success with 1 objects
Feb 28, 2015 18:48:00 [0x1057d5000] DEBUG - OnBrowseMetadata for '52557847-e9d7-49f6-b9fa-e6b54923190d_24' with filter '*' and sort '', paged as 0 + 0
Feb 28, 2015 18:48:00 [0x1057d5000] DEBUG - Mapped client to generic profile: Connection: Keep-Alive; HOST: 192.168.1.5:32469; User-Agent: LGMOBILE/4.4.2 UPnP/1.0 DLNADOC/1.50 (MS-DeviceCaps/1024); Content-Type: text/xml; charset="utf-8"; Content-Length: 495; SOAPACTION: "urn:schemas-upnp-org:service:ContentDirectory:1#Browse"; DLNADeviceName.lge.com: %5BMobile%5DVS980%204G
Feb 28, 2015 18:48:00 [0x1057d5000] DEBUG - Mapped object 52557847-e9d7-49f6-b9fa-e6b54923190d_24 to part 0 on server
Feb 28, 2015 18:48:00 [0x1057d5000] DEBUG - Returning success with 1 objects
Feb 28, 2015 18:48:00 [0x102881000] DEBUG - OnBrowseMetadata for '20601bf7-4e3e-4ce1-b23a-bf2a6e733604' with filter '*' and sort '', paged as 0 + 0
Feb 28, 2015 18:48:00 [0x102881000] DEBUG - Mapped client to generic profile: Connection: Keep-Alive; HOST: 192.168.1.5:32469; User-Agent: LGMOBILE/4.4.2 UPnP/1.0 DLNADOC/1.50 (MS-DeviceCaps/1024); Content-Type: text/xml; charset="utf-8"; Content-Length: 492; SOAPACTION: "urn:schemas-upnp-org:service:ContentDirectory:1#Browse"; DLNADeviceName.lge.com: %5BMobile%5DVS980%204G
Feb 28, 2015 18:48:00 [0x102881000] DEBUG - Mapped object 20601bf7-4e3e-4ce1-b23a-bf2a6e733604 to part 0 on server
Feb 28, 2015 18:48:00 [0x102881000] DEBUG - Returning success with 1 objects
Feb 28, 2015 18:48:00 [0x105858000] DEBUG - OnBrowseMetadata for '68d268a3-4f11-4d40-a738-b456c69e7737' with filter '*' and sort '', paged as 0 + 0
Feb 28, 2015 18:48:00 [0x105858000] DEBUG - Mapped client to generic profile: Connection: Keep-Alive; HOST: 192.168.1.5:32469; User-Agent: LGMOBILE/4.4.2 UPnP/1.0 DLNADOC/1.50 (MS-DeviceCaps/1024); Content-Type: text/xml; charset="utf-8"; Content-Length: 492; SOAPACTION: "urn:schemas-upnp-org:service:ContentDirectory:1#Browse"; DLNADeviceName.lge.com: %5BMobile%5DVS980%204G
Feb 28, 2015 18:48:00 [0x105858000] DEBUG - Mapped object 68d268a3-4f11-4d40-a738-b456c69e7737 to part 0 on server
Feb 28, 2015 18:48:00 [0x105858000] DEBUG - Returning success with 1 objects
Feb 28, 2015 18:48:00 [0x1058db000] DEBUG - OnBrowseMetadata for 'ae5f8ee8-bb0c-4b77-899f-728fa3929640' with filter '*' and sort '', paged as 0 + 0
Feb 28, 2015 18:48:00 [0x1058db000] DEBUG - Mapped client to generic profile: Connection: Keep-Alive; HOST: 192.168.1.5:32469; User-Agent: LGMOBILE/4.4.2 UPnP/1.0 DLNADOC/1.50 (MS-DeviceCaps/1024); Content-Type: text/xml; charset="utf-8"; Content-Length: 492; SOAPACTION: "urn:schemas-upnp-org:service:ContentDirectory:1#Browse"; DLNADeviceName.lge.com: %5BMobile%5DVS980%204G
Feb 28, 2015 18:48:00 [0x1058db000] DEBUG - Mapped object ae5f8ee8-bb0c-4b77-899f-728fa3929640 to part 0 on server
Feb 28, 2015 18:48:00 [0x1058db000] DEBUG - Returning success with 1 objects
Feb 28, 2015 18:48:00 [0x102904000] DEBUG - OnBrowseMetadata for 'e662010b-3afe-4695-a60d-0a5a7ed35892' with filter '*' and sort '', paged as 0 + 0
Feb 28, 2015 18:48:00 [0x102904000] DEBUG - Mapped client to generic profile: Connection: Keep-Alive; HOST: 192.168.1.5:32469; User-Agent: LGMOBILE/4.4.2 UPnP/1.0 DLNADOC/1.50 (MS-DeviceCaps/1024); Content-Type: text/xml; charset="utf-8"; Content-Length: 492; SOAPACTION: "urn:schemas-upnp-org:service:ContentDirectory:1#Browse"; DLNADeviceName.lge.com: %5BMobile%5DVS980%204G
Feb 28, 2015 18:48:00 [0x102904000] DEBUG - Mapped object e662010b-3afe-4695-a60d-0a5a7ed35892 to part 0 on server
Feb 28, 2015 18:48:00 [0x102904000] DEBUG - Returning success with 1 objects
Feb 28, 2015 18:48:01 [0x103f9f000] DEBUG - OnBrowseMetadata for 'c3588f27-26cb-4b2d-8cd9-453fd3fa12ce' with filter '*' and sort '', paged as 0 + 0
Feb 28, 2015 18:48:01 [0x103f9f000] DEBUG - Mapped client to generic profile: Connection: Keep-Alive; HOST: 192.168.1.5:32469; User-Agent: LGMOBILE/4.4.2 UPnP/1.0 DLNADOC/1.50 (MS-DeviceCaps/1024); Content-Type: text/xml; charset="utf-8"; Content-Length: 492; SOAPACTION: "urn:schemas-upnp-org:service:ContentDirectory:1#Browse"; DLNADeviceName.lge.com: %5BMobile%5DVS980%204G
Feb 28, 2015 18:48:01 [0x103f9f000] DEBUG - Mapped object c3588f27-26cb-4b2d-8cd9-453fd3fa12ce to part 0 on server
Feb 28, 2015 18:48:01 [0x103f9f000] DEBUG - Returning success with 1 objects
Feb 28, 2015 18:48:01 [0x10512e000] DEBUG - OnBrowseMetadata for '8fc57947-ba5c-4efe-b550-e88b0ac9a17e' with filter '*' and sort '', paged as 0 + 0
Feb 28, 2015 18:48:01 [0x10512e000] DEBUG - Mapped client to generic profile: Connection: Keep-Alive; HOST: 192.168.1.5:32469; User-Agent: LGMOBILE/4.4.2 UPnP/1.0 DLNADOC/1.50 (MS-DeviceCaps/1024); Content-Type: text/xml; charset="utf-8"; Content-Length: 492; SOAPACTION: "urn:schemas-upnp-org:service:ContentDirectory:1#Browse"; DLNADeviceName.lge.com: %5BMobile%5DVS980%204G
Feb 28, 2015 18:48:01 [0x10512e000] DEBUG - Mapped object 8fc57947-ba5c-4efe-b550-e88b0ac9a17e to part 0 on server
Feb 28, 2015 18:48:01 [0x10512e000] DEBUG - Returning success with 1 objects
Feb 28, 2015 18:48:01 [0x102881000] DEBUG - OnBrowseMetadata for 'abe6121c-1731-4683-815c-89e1dcd2bf11' with filter '*' and sort '', paged as 0 + 0
Feb 28, 2015 18:48:01 [0x102881000] DEBUG - Mapped client to generic profile: Connection: Keep-Alive; HOST: 192.168.1.5:32469; User-Agent: LGMOBILE/4.4.2 UPnP/1.0 DLNADOC/1.50 (MS-DeviceCaps/1024); Content-Type: text/xml; charset="utf-8"; Content-Length: 492; SOAPACTION: "urn:schemas-upnp-org:service:ContentDirectory:1#Browse";
I have also the same problem.
But i run plex server from a Zyxel NSA 325 v2 (NAS) v 2.3.23 (not sure if i am correct).
.
Let me check the logs tomorrow.
