Something is severely broken here. I updated to the latest 3508_OS5 manually and the Plex server will no longer load. The dashboard can’t find the server and the configure link no longer works from the WD app page. Also, trying to access the server using the IP address brings up a “The requested URL was not found on this server.” error.
Edit: Uninstalled the app in the dashboard then ssh’d into the device and deleted the folders that remained.
Reinstalled the app and the configure page loaded. Copying my backups over now and we’ll see if it works.
Edit 2: Was able to get my settings back but had to rescan all libraries.
After upgrading to My Cloud OS 5 (Firmware: 5.04.114), I’m getting the error message “Incomplete app download. Please check your device’s internet connection and try again.” on the My Cloud PR4100 when trying to reinstall apps. Also, I can’t reconfigured or upgrade the pre-install apps, specifically Plex TV.
I had the same thing. Go backup your Plex folders via ssh because you are going to have to completely remove Plex at this point.
After backing up your folders and preference file, uninstall Plex in the WD app page. Delete the leftover Plex folders via ssh. Install the OS5 file located in this thread. Open the Plex config page but don’t do anything. Close the page and disable Plex in the WD app page. Copy over your backups to the newly created Plex folders in SSH. Open up the Plex webpage for your server and rebuild your libraries. Everything will come back as you had it once the libraries rebuild.
I had to delete Plex but clicking the ‘config’ page just brings up an error. I can’t connect to any type of Plex config at all and everything has vanished except for my raw media files.
Mycloud OS 5 is the biggest mess I have ever stepped into and I really wish I would have never clicked the button. My SSH doesn’t even work, even though I set the password it just constantly says “access denied”. They need to not release this stuff when it’s a non-functional pre-alpha.
Does anyone know how I can force a sign in to the Plex ‘configure’ app? Nothing in the world will find my plex server because I can’t log into the configure page. I can’t even manually add the IP address, it just refuses to connect. I have no idea what is going on with this, but it’s ridiculous to not be able to force it to re find my server.
@Zorn and @TylerV76 I am happy to help via a TeamViewer session as I am keen to see what might have gone wrong with the upgrade. Please Direct Message me and we can start the process.
I have personally tested multiple upgrades from OS3 -> OS5 and they went without a hitch. I do know that after you do the OS3 to OS5 upgrade you need to wait some time for the OS to finish doing all of it’s things (it still reported a non 5.x firmware version for a while after the upgrade)
I got mine working. The issue is updating the plex app. You got an old one from the dashboard so I still got an update alert. When I went to the downloads page it gave me the 3508 version that doesnt work with OS5. Thats what locked mine up.
The 3508 [download] install started and it bombs saying ‘No Internet connection’ [twice], I’ll try at another time as the reinstall presented by WD after the OS5 upgrade did install so I am up and running with 3402.
I just tried again [3rd attempt] on a different PC and got the following Error: ‘Incomplete app download. Please check your device’s Internet connection and try again.’
I tried copying PMS 3508 to the PR4100 Public folder and that install also Errored with the same “Incomplete app download. Please check your device’s Internet connection and try again.”
I just did a quick TeamViewer session with @Zorn and found that even with a manual command-line install of the correct package would fail.
It appears that the WD OS5 somehow failed the first time to install PlexMediaServer-1.20.4.3508-6abbd541f-MyCloudPR4100_OS5.bin and then left a folder on disk which prevented the reinstall from working. It shows up in the Web UI as installed, but there is no app binaries in /mnt/HD/HD_a2/Nas_Prog/plexmediaserver
These were the steps I took to fix it.
Check that /mnt/HD/HD_a2/plex_conf existed and contained his App Data for Plex (Library, Preferences etc as this means that the migration had already happened.
check for /mnt/HD/HD_a2/Nas_Prog/plexmediaserver directory and that it only contains a single file.
Once I knew what state it was in. I removed the file under the plexmediaserver dir and then the bad directory. rm /mnt/HD/HD_a2/Nas_Prog/plexmediaserver/* rmdir /mnt/HD/HD_a2/Nas_Prog/plexmediaserver
I then installed the app again and this time it worked.
We then had to claim the server again from the bundled Web App as he had removed the server from his account in an attempt to resolve the issue earlier.
If anyone else has issues please don’t remove/delete/change anything, and instead reach out here for assistance so we can get things up and running with minimal disruption to you
Oh, and if anyone is having SSH issues, the username for ssh is sshd and is what you should use when connecting to the NAS via SSH.
Im trying this on my 2nd NAS and just like the first one the update is failing. Im going to try to get things working but if I cant I’ll reach out to you.
EDIT: OS5 update completely deleted my Plex folders. I have them backed up so no big deal but this update is not ready for public release yet.
@chrisallen, I’m still having an issue with Plex. Short of doing what @TylerV76 suggested or factory resetting the NAS, I’ve tried everything without deleting files and folders. Since the upgrade, I can configure Plex on the NAS App page. Can you provide assistance?
The old OS3 Nas_Prog folder should still exist under /mnt/HD/HD_a2/.systemfile/OS3_Apps_Backup/Nas_Prog/ and if so you should be able to manually restore the plex_conf folder from within it. The OS5 Plex Media Server package handles this during install but it appears there is an issue in that area.
