Connected but not Playing and Win Autostart problems

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1

I’ve used PlexConnect before, had it set up on a synology DS214 play and ran smoothly. My PMS was terrible, so I finally upgraded about a month ago. Now my ATV 3rd gen sees the content but has no posters and shows an error code that the content will not play and to try again later.

I’ve tried to troubleshoot this and have changed a couple of settings in the settings.cfg file, but not luck.

Second, I can’t seem to get it to autostart with PyWin32. This is a secondary issue, but one I can’t seem to figure out.

Here’s my set-up:

Apple TV A1469, software 7.3.1 (8068)

ATV DNS server set: 192.168.1.207

PMS and Plex Connect on same machine at 192.168.1.207

HP Pavilion Gaming Desktop 690-00xx with AMD Ryzen 7 1700 3.00 GHz processor, 16 GB RAM

Windows 10 Pro 64 bit version 1903

Plex Media Server version 1.16.6.1592

Plex Connect version installed from Github 9/14/2019 at 22:54

Settings.cfg:

[PlexConnect]
enable_plexgdm = False
ip_pms = 192.168.1.207
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 8.8.8.8
prevent_atv_update = True
intercept_atv_icon = True
icon = movie-trailers
enable_plexconnect_autodetect = True
ip_plexconnect = 0.0.0.0
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
allow_gzip_atv = False
allow_gzip_pmslocal = False
allow_gzip_pmsremote = True
loglevel = High
logpath = .
disable_plexgdm = True

and here is my plexconnect.log:

Sep 17,2019 15:02:00 PlexConnect: Started
Sep 17,2019 15:02:00 PlexConnect: Version: 0.6-250218
Sep 17,2019 15:02:00 PlexConnect: Python: 2.7.16 (v2.7.16:413a49145e, Mar 4 2019, 01:37:19) [MSC v.1500 64 bit (AMD64)]
Sep 17,2019 15:02:00 PlexConnect: Host OS: win32
Sep 17,2019 15:02:00 PlexConnect: PILBackgrounds: Is PIL installed? False
Sep 17,2019 15:02:00 Settings: getsetting enable_plexgdm=False
Sep 17,2019 15:02:00 Settings: getsetting ip_pms=192.168.1.207
Sep 17,2019 15:02:00 PlexConnect: IP_PMS: 192.168.1.207
Sep 17,2019 15:02:00 Settings: getsetting enable_plexconnect_autodetect=True
Sep 17,2019 15:02:00 PlexConnect: IP_self: 192.168.1.207
Sep 17,2019 15:02:00 Settings: getsetting hosttointercept=trailers.apple.com
Sep 17,2019 15:02:01 Settings: getsetting enable_dnsserver=True
Sep 17,2019 15:02:01 DNSServer: Started
Sep 17,2019 15:02:01 Settings: getsetting port_dnsserver=53
Sep 17,2019 15:02:01 Settings: getsetting ip_dnsmaster=8.8.8.8
Sep 17,2019 15:02:01 Settings: getsetting intercept_atv_icon=True
Sep 17,2019 15:02:01 DNSServer: Intercept Atv Icon: Enabled
Sep 17,2019 15:02:01 Settings: getsetting prevent_atv_update=True
Sep 17,2019 15:02:01 DNSServer: Prevent Atv Update: Enabled
Sep 17,2019 15:02:01 DNSServer: ***
Sep 17,2019 15:02:01 DNSServer: DNSServer: Serving DNS on 192.168.1.207 port 53.
Sep 17,2019 15:02:01 DNSServer: intercept: [‘trailers.apple.com’, ‘a1.phobos.apple.com’] => 192.168.1.207
Sep 17,2019 15:02:01 DNSServer: restrain: [‘mesu.apple.com’, ‘appldnld.apple.com’, ‘appldnld.apple.com.edgesuite.net’] => 127.0.0.1
Sep 17,2019 15:02:01 DNSServer: forward other to higher level DNS: 8.8.8.8
Sep 17,2019 15:02:01 DNSServer: ***
Sep 17,2019 15:02:01 Settings: getsetting enable_webserver_ssl=True
Sep 17,2019 15:02:01 WebServer: Started
Sep 17,2019 15:02:01 Settings: getsetting port_webserver=80
Sep 17,2019 15:02:01 WebServer: ***
Sep 17,2019 15:02:01 WebServer: WebServer: Serving HTTP on 192.168.1.207 port 80.
Sep 17,2019 15:02:01 WebServer: ***
Sep 17,2019 15:02:01 WebServer: Started
Sep 17,2019 15:02:01 Settings: getsetting port_ssl=443
Sep 17,2019 15:02:01 Settings: getsetting certfile=./assets/certificates/trailers.pem
Sep 17,2019 15:02:01 Settings: getsetting certfile=./assets/certificates/trailers.pem
Sep 17,2019 15:02:01 WebServer: ***
Sep 17,2019 15:02:01 WebServer: WebServer: Serving HTTPS on 192.168.1.207 port 443.
Sep 17,2019 15:02:01 WebServer: ***
Sep 17,2019 15:02:03 PlexConnect: Shutting down.
Sep 17,2019 15:02:04 WebServer: Shutting down (HTTP).
Sep 17,2019 15:02:04 WebServer: Shutting down (HTTPS).
Sep 17,2019 15:02:06 DNSServer: Shutting down.
Sep 17,2019 15:02:06 PlexConnect: Shutdown

Any help would be appreciated…

-Seeker

2

Can you pls post the PMS log ? I suspect the dolby digital settings but the PMS log will tell.

3

Yes, I’m away from it for a few minutes, but will post as soon as I can

4

Plex Media Server Logs_2019-09-17_19-19-42.zip (1.9 MB)

Here are the logs.

5

The PMS logs show that you have the allowed networks parameter coded incorrectly. You cannot use blanks in that parameter. Characters allowed are 1234567890., (comma is used to separate ip addresses).

The PlexConnect log shows that PlexConnect never received a request from the ATV, probably because its DNS parameter is not set correctly. You can use loglevel = Normal

I do not see any attempt to play neither in the PMS logs or PlexConnect logs. Can you please provided a more detailed description of the problem ?

Regarding the python version, your’s does not have PIL installed, therefore you will not be able to use fanart.

6

Ok, thanks for replying. I certainly had the “List of IP addresses an networks allowed without auth” coded wrong in PMS. I had a space after the comma separating IP addresses. I fixed it just now and my wife tested the ATV at home and it seems to be working! Thanks!

I’ll look into getting PIL, fan art hasn’t been a big deal, but would be nice.

My PMS is on all the time, but for updates I have to remember to restart Plex Connect. I’ve reinstalled PyWin32 and followed the wiki instructions on how to get it to auto run on start up but cannot seem to get PlexConnect onto services.msc.

7

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