ATV Connection, media will not play

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1

Hoping someone can help!  I've been trying all day to get this working... the ATV sees my library (although some metadata seems to be missing like actors, etc in some movies), but it simply refuses to play the content.  Got me stumped, appreciate any assistance.

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  • Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software): ATV2 (MC572X/A), 5.3 (6105), 

  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 192.168.0.175

  • The device and operating system (including version number) that PlexConnect is installed on: iMac, Mac OS X 10.6.8

  • The local IP address of the device that PlexConnect is installed on: 192.168.0.175

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on: Same device as plexconnect is running on

  • The Plex media server (PMS) version number you are running (**do not put 'latest'**): 0.9.3.4-397e914

  • The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.0.175

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one. : 21/06/2013 11:49am

  • The content of your 'Settings.cfg' file:

    1. [PlexConnect]
    2. port_pms = 32400
    3. enable_plexgdm = True
    4. ip_dnsmaster = 8.8.8.8
    5. ip_webserver = 0.0.0.0
    6. loglevel = High
    7. enable_dnsserver = True
    8. ip_pms = 192.168.178.10
    9. port_webserver = 80

  • Detail on the media file if it is an issue related to playing a media file (in order to get the necessary information on a particular media file go into the Plex web interface, select the video file, when it brings up the page for the media file click on the "i" information button on the left hand side, it will then bring up a "media info" box, click on the "View XML" button, it will then open a browser window with the relevant information, copy this to http://www.pastebin.com and use the pastebin link to post the details; posting the information directly in the forum may mess up the formatting and generally takes up a lot of space): I've tried over 50 different files so don’t believe it's related to the media (used to all play fine via plex).

  • A detailed description of the issue (the clearer you can make this the better):  The ATV connects fine and sees my movie library and some metadata (some information  is missing).  When selecting 'play', I get an error on the screen that says "An error occurred loading this content."

  • Ensure you post your 'PlexConnect.log' file to pastebin and post the link ('PlexConnect.log' is located in your PlexConnect folder). If possible, follow these steps to create a "more detailed fresh" one: http://pastebin.com/mb4xWHjf

 

2

Fixed - I thought running an update from Plex was updating the application, it wasn't.  Installed the latest version of Plex Media Server and all working!

3

Yeah that was a pretty old version you were running!

Thanks for taking the time to come back and post the solution .

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