PlexConnect does not display cover art, and cannot play content...

First, thanks in advance for any help - I've read through numerous threads today and tried several different fixes, without any luck...

 

  • Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software): ATV3 6.0 (6646.65)

  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 192.168.1.10

  • The local IP address of the device that PlexConnect is installed on: 192.168.1.10

  • The device and operating system (including version number) that PlexConnect is installed on: Windows 7

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on: Windows 7

  • The Plex media server (PMS) version number you are running: Version 0.9.8.18

  • The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.10

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Plexify or a fork.: 2/8/2014 6:24 PM EST

  • The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c):

[PlexConnect]
enable_plexgdm = False
ip_pms = 192.168.1.10
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 8.8.8.8
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 0.0.0.0
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
loglevel = Normal
logpath = .
 
So basically I'm struggling with playback on PlexConnect - the content shows up, but it's just titles and descriptions - no cover art and it cannot play the content. I read through several other threads and the solution that was found for a similar symptom was to edit the settings.cfg file, specifically "enable_plexgdm" and "ip_pms" as I have done above, but this still did not work. Here's a log: http://pastebin.com/mJiAfDPY
 
Again, I appreciate any help! Been banging my head against a wall over here on this one...

Pastebin:

>> This paste has been removed!

Anything else to share?

Running VMWare or a VPN?

I am having exactly the Same issue, Running Windows 7 on a VMWare ESXi

This helped for me: https://github.com/iBaa/PlexConnect/wiki/Troubleshooting

Disabling Auto pms

No VMWare or VPN - I thought hardcoding the ip_pms would work with enable_plexgdm set to false, but had no luck with that...

Unfortunately without a log it is hard to help further

I'm sorry, didn't realize the pastebin wasn't working - will post as soon as I get home.

I'm sorry, didn't realize the pastebin wasn't working - will post as soon as I get home.


Np, it does still sound like a network/subnet issue, maybe related to multiple network interfaces or something but the log should tell us.

http://pastebin.com/pGBka6gD Here's the top section of the log I just created - let me know if you'd need more, the full log exceeds pastebin's limit - I cut at a point where it went into my movie list...

Please note, I did change the cfg file back to its original state before creating this log (enable_plexgdm = true, ip_pms = 192.168.178.10).

It is seeing you PMS as 127.0.0.1, this is on a different subnet and so authentication is getting confused and giving you those symptoms. I am not sure why disabling GDM and hard coding the PMS IP did not work before. Make sure you restart PlexConnect and reboot the ATV after making those edits again (to remove any IP caching). If it still doesn’t work post a new log here.

Should I try hardcoding the PMS IP to 127.0.0.1? Or try with the 192.168.1.10?

Should I try hardcoding the PMS IP to 127.0.0.1? Or try with the 192.168.1.10?


The 192 address.

Set that and restarted the ATV, worked like a charm!

Thanks so much for your help!

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