Connection SONOs to Plex media server

Plex Media Server
,
1

Server Version#: DSM Synology 7.0.1-42218
Player Version#: 1.24.5.5173
When I want to play music from my SONOS app (on my desktop as well as on my Android phone) My SONOS app announces that the PLEX Mediaserver is not accessible.
I did everything that in former answers and questions here at this forum was suggested.
Remote acces is on, I updated my sonos app, updated Plex, rebooted my Fritz!box router, but still Sonos cannot find my plex media.
What can I do?
Thank you for an answer, I send the logfile with this post.
Frank
Plex Media Server Logs_2021-11-18_13-00-34.zip (4.5 MB)

2

Is there anybody who can help me with this problem?
Thank you very much!
Frank

3

hello
A week later still this problem exists: my Plex media server is unaccesible for SONOS. I use Sonos on my Desktop and on my (android) Phone. After clicking on Plex in the SONOS app is got the message: “No Plex Media Server available. Please make sure your Plex Media Server is accessible”.
For some months I frequently met problems in the cooperation between SONOS and Plex.
In former weeks

  • I updated to DSM 7 with some help from Synology (version DSM 7.0.1-42218 )
  • I updated Plex with the help of some people of this forum, Plex Web version 4.63.0
  • I updated my SONOS app (version 13.4 on my Phone and the same version 13.4 on my
    Desktop, build 66423090)
    Moreover I removed and renewed Plex as a music service in the SONOS app.
    This morning I Tried to select music in the Plex server to play and I got still the same message no Plex available.
    I made a logfile of the plex media server (see attachment).
    Plex Media Server Logs_2021-12-01_10-16-32.zip (5.8 MB).
    I hope there is somebody to help me.
    Frank
    [Plex Media Server Logs_2021-12-01_10-16-32.zip|attachment]
4

hi everybody
Till today I got no answers nor help.
So I decided to reinstall Plex via Sign out and unclaim this server.
After reinstalling I read on my Plex screen that I had no permission to open my music menu item.
So I opened Control Panel checked all the permissions for Plex.
But that changed nothing.
So I opened Plex settings , authorized devices, and removed all entries, also the server (with a date of somewhere in Spring 2021).
Now, still no music via Plex and No plex via Sonos.
Grrrrrr.
In the settingsmenu the advanced settings with the debug-item has disappeared.
There is however still a debug menu and there I made the attachment.
debug Plex 031221.txt (1.2 KB)

Is there somebody who can help me?
Thank you very much.
Frank

5

hello Everybody
I see no answers to my questions, so I decide to remove the actual Plex installation and restart the Plex installation on my Synology NAS from scratch.
Does somebody know which steps I must take to install Plex in a stable situation, in which I can handle my SONOSapp to choose my music via Plex.
Thank you for your help.
Frank