Connection with plex and server come and goes at my Synology

  1. NAS Model you have (e.g. DS1815+): DS416play
  2. DSM Version installed: DSM 6.2.2-24922 Update 4
  3. PMS version PlexMediaServer-1.18.2.2029-36236cc4c-x86_64(2))**

I have Plex installed in my DS416play. I also have my library in the. I can use my libraries for a short time until I get the message that my server is not available at the present time. Then sometimes the connection with my library comes back. Or I got to restart my NAS to get contact which works for some times before I get the message again. I have tried to check the standard procedures in “Why can’t the Plex app find or connect to my Plex Media Server?”

application/octet-stream:Logs.zip:bdtgFM72bHOdMPAC38rsYSzu3c0JugDUoBdmQrPM4WccOLN5VSmhbAwxv6X6i60Ps9nAuStlJriStIlRv3I8spUID6iAR54xmIAipMkjDPkfZmTNWWC3SNqX1nrVN5m2OekkX4RHWzPcGKg7tco2qdnBhRdopMX9GSL9ajNv6vZS:http%3A%2F%2F192.168.0.2%3A5000%2Ffbdownload%2FLogs.zip%3Fapi%3DSYNO.FileStation.Download%26version%3D2%26method%3Ddownload%26mode%3Ddownload%26dlname%3DLogs.zip%26path%3D%255B%2522%252FPlex%252FLibrary%252FApplication%2520Support%252FPlex%2520Media%2520Server%252FLogs%252FLogs.zip%2522%255D%26stdhtml%3Dtrue%26SynoToken%3D4gEET9UQ1k5oU

Did I send my Plex logs?

application/octet-stream:Plex%20Logs.zip:8z0NJgm7pNAqzOoykebmySlrPhygcLiFX5bhkZ019VIk3UlQb1UQZNtlr9LSmbXjvcsrDxTgZjMdCdablXZWy8nWFiBa7WUtZq4GdxCuc0sJPQ2b3K1tbCaBSx5GjBUqnjTzsByK:http%3A%2F%2F192.168.0.2%3A5000%2Ffbdownload%2FPlex%2520Logs.zip%3Fapi%3DSYNO.FileStation.Download%26version%3D2%26method%3Ddownload%26mode%3Ddownload%26dlname%3DPlex%2520Logs.zip%26path%3D%255B%2522%252FPlex%252FLibrary%252FApplication%2520Support%252FPlex%2520Media%2520Server%252FLogs%252FPlex%2520Logs.zip%2522%255D%26stdhtml%3Dtrue%26SynoToken%3D4gEET9UQ1k5oU

I have removed your attachment. You had included your database.

What I request / need to examine are the log files.

Settings - Server - Troubleshooting - Download Logs

This will give you a ZIP file. These are the log files I need.

It’s best if you can capture these logs as quickly as possible after you see the problem

Plex Media Server Logs_2019-11-18_22-09-21.zip (4.6 MB) Plex Media Server Logs_2019-11-18_22-07-03.zip (4.3 MB) Plex Media Server Logs_2019-11-18_21-47-50.zip (4.5 MB)

Plex Media Server Logs_2019-11-18_22-34-25.zip (4.3 MB) Plex Media Server Logs_2019-11-18_22-09-21.zip (4.6 MB)

Finding several issues:

  1. Please turn VERBOSE logging off gain. Default is DEBUG. Verbose makes normal diagnostics extremely difficult due to their verbosity.

  2. user Plex doesn’t have write access permission.

Nov 18, 2019 21:33:07.380 [0x7f6485fc5700] ERROR - Couldn't check for the existence of file "/volume1/music/Music artists/.grab": boost::filesystem::status: Permission denied: "/volume1/music/Music artists/.grab"
  1. Server is having trouble keeping up (N3060 CPU) and all that music matching
Token%3Dxxxxxxxxxxxxxxxxxxxx (10 live) TLS GZIP 79ms 458 bytes (pipelined: 5)
Nov 18, 2019 22:01:12.966 [0x7f6487447700] DEBUG - HTTP 500 response from GET http://127.0.0.1:46191/system/agents/media/get?guid=com%2Eplexapp%2Eagents%2Eimdb%3A%2F%2Ftt0004972%3Flang%3Dsv&mediaType=1&url=metadata%3A%2F%2Fposters%2Fcom%2Eplexapp%2Eagents%2Eimdb_816f2f6cbb05478c046361826f8953ca56b60ca4
Nov 18, 2019 22:01:12.967 [0x7f6487447700] ERROR - Metadata /system/agents/media/get request failed with code: 500: http://127.0.0.1:46191/system/agents/media/get?guid=com%2Eplexapp%2Eagents%2Eimdb%3A%2F%2Ftt0004972%3Flang%3Dsv&mediaType=1&url=metadata%3A%2F%2Fposters%2Fcom%2Eplexapp%2Eagents%2Eimdb_816f2f6cbb05478c046361826f8953ca56b60ca4
Nov 18, 2019 22:01:12.967 [0x7f6487447700] DEBUG - Calculated media file path for path [metadata://posters/com.plexapp.agents.imdb_816f2f6cbb05478c046361826f8953ca56b60ca4]: ["/volume1/Plex/Library/Application Support/Plex Media Server/Metadata/Movies/7/088e665300d88fa47bbe8a8861ad78e48c164b6.bundle/Contents/_combined/posters/com.plexapp.agents.imdb_816f2f6cbb05478c046361826f8953ca56b60ca4"]
Nov 18, 2019 22:01:12.967 [0x7f6487447700] DEBUG - Calling back into ourselves for photo to transcode, optimizing the process (status: 404)
Nov 18, 2019 22:01:12.967 [0x7f64b7264700] DEBUG - Completed: [192.168.0.4:62324] 404 GET /photo/:/transcode?width=131&height=196&minSize=1&upscale=1&url=%2Flibrary%2Fmetadata%2F6887%2Fthumb%2F1515290858%3FX-Plex-Token%3Dxxxxxxxxxxxxxxxxxxxx (10 live) TLS GZIP 87ms 458 bytes (pipelined: 6)
Nov 18, 2019 22:01:12.971 [0x7f64b4623700] DEBUG - HTTP 500 response from GET http://127.0.0.1:46191/system/agents/media/get

It’s apparently unable to find a good match using your naming so therefore resorting to using Fingerprinting. Fingerprinting will use the first and last track at minimum. If no match can be made, it will fingerprint all tracks before proceeding. This is a CPU-intensive process.

395e79c-2735-linux-x86_64/' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/volume1/@appstore/Plex Media Server/Plex Media Scanner' '--match' '--log-file-suffix' ' Matcher' '--files' '@/volume1/Plex/tmp_transcoding/9d56-05a8-f437-ef22.txt'
Nov 18, 2019 21:30:56.665 [0x7f6482df7700] DEBUG - Jobs: Starting child process with pid 25843
Nov 18, 2019 21:30:57.296 [0x7f64ccdfb700] VERBOSE - JobManager: child process with handle 25843 exited
Nov 18, 2019 21:30:57.296 [0x7f64ccdfb700] DEBUG - Jobs: '/volume1/@appstore/Plex Media Server/Plex Media Scanner' exit code for process 25843 is 0 (success)
Nov 18, 2019 21:30:57.297 [0x7f6482df7700] DEBUG - Music Scanner: Matched 11 files in 0.6 sec (/volume1/music/Music artists/Cat Stevens/Cat Stevens - Tea for the Tillerman)
Nov 18, 2019 21:30:57.310 [0x7f6482df7700] DEBUG - Job running: EAE_ROOT='/volume1/Plex/tmp_transcoding/pms-40a2f74d-7d69-4076-84bd-1d7b5ab461d2/EasyAudioEncoder' FFMPEG_EXTERNAL_LIBS='/volume1/Plex/Library/Application\ Support/Plex\ Media\ Server/Codecs/395e79c-2735-linux-x86_64/' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/volume1/@appstore/Plex Media Server/Plex Media Scanner' '--match' '--log-file-suffix' ' Matcher' '--files' '@/volume1/Plex/tmp_transcoding/2275-d012-e2de-8340.txt'
Nov 18, 2019 21:30:57.311 [0x7f6482df7700] DEBUG - Jobs: Starting child process with pid 25864
Nov 18, 2019 21:30:57.928 [0x7f64ccdfb700] VERBOSE - JobManager: child process with handle 25864 exited
Nov 18, 2019 21:30:57.928 [0x7f64ccdfb700] DEBUG - Jobs: '/volume1/@appstore/Plex Media Server/Plex Media Scanner' exit code for process 25864 is 0 (success)
Nov 18, 2019 21:30:57.930 [0x7f6482df7700] DEBUG - Music Scanner: Matched 8 files in 0.6 sec (/volume1/music/Music artists/John Prine/John Prine John Prine)
Nov 18, 2019 21:30:57.940 [0x7f6482df7700] DEBUG - Job running: EAE_ROOT='/volume1/Plex/tmp_transcoding/pms-40a2f74d-7d69-4076-84bd-1d7b5ab461d2/EasyAudioEncoder' FFMPEG_EXTERNAL_LIBS='/volume1/Plex/Library/Application\ Support/Plex\ Media\ Server/Codecs/395e79c-2735-linux-x86_64/' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/volume1/@appstore/Plex Media Server/Plex Media Scanner' '--match' '--log-file-suffix' ' Matcher' '--files' '@/volume1/Plex/tmp_transcoding/9f24-5a25-bc6e-2dc4.txt'
Nov 18, 2019 21:30:57.941 [0x7f6482df7700] DEBUG - Jobs: Starting child process with pid 25880
Nov 18, 2019 21:30:58.378 [0x7f64b7264700] VERBOSE - WebSocket: processed 1 frame(s)
Nov 18, 2019 21:30:58.535 [0x7f64ccdfb700] VERBOSE - JobManager: child process with handle 25880 exited
Nov 18, 2019 21:30:58.535 [0x7f64ccdfb700] DEBUG - Jobs: '/volume1/@appstore/Plex Media Server/Plex Media Scanner' exit code for process 25880 is 0 (success)
Nov 18, 2019 21:30:58.538 [0x7f6482df7700] DEBUG - Music Scanner: Matched 2 files in 0.6 sec (/volume1/music/Music arti

Thanks for a quick answer!
Now I should have turned off VERBUSE.
How do I get user plex write access permission?
I seems that a lot of problems comes from my music files.How can I remove them from Plex without loosing the actual files?

Just delete i in Settings?

Music Library now deleted. I will return if the problem persists
Thank’s for your help sofar

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