Server Version#: 4.34.4
Player Version#: 1.20.1.3252
I am always losing remote access to my server for some reason. This happens about 30 min after I enable it each time. I have set my system to not sleep, so its not a system problem.
I’m new to Plex, as of 2 weeks ago, so I’m assuming that I’m overlooking a simple setting (hopefully).
Any help would be greatly appreciated. Thank you!
Might be your router, if you’re still relying on an automatically established “port-forwarding”.
If you create this yourself in the configuration of your router (and tell Plex that you did so), the router won’t remove it anymore on its own.
Thank you for the reply, I appreciate the insight. I’ve tried manual port forwarding on my router (Xfinity) and have had issues with that as I’m not certain how to do this correctly, since I’m not familiar with port forwarding.
Are you aware of any explicit, step by step instructions to do so?
Thanks again.
Terry
I went through a number of docs and may have figured it out. Unfortunately, my router wont seem to allow me to set a static IP address as it continues to revert to DHCP. However, I set it on my PC, so hopefully it will remain.
You will probably not be able to set a static IP for the external network port of the router. Simply because your ISP doesn’t allow it.
The internal IP of the router will always be the same anyway.
Assigning your server a static IP is a reasonable measure, so that the manual port forwarding will never lose its destination.
Some routers allow you to define a “DHCP reservation” for a machine, so the router will always assign the same IP to this device.
But the manual IP assignment works just as well. You just have to recreate it after reinstalling Windows.
I spoke too soon. Did both port forwarding and static IP, neither worked. The server still looses connection.
If there’s anyone out there who has experienced this and fixed this issue, I’d love to know the steps. With no remote access, having a Plex server useless.
I am having a similar issue. I have found that if I reinstall Plex then it will work but I do not always have time to do this and would like a permanent fix.
Brian
Need to keep this thread alive. I felt like I had a build back in October that was more reliable, I usually resist upgrades because they usually break the remote connection stability for me. From June-October I didn’t lose my remote connection once. I’ve since upgraded to the latest builds, what seems like weekly updates and none of them work to keep the remote connection stable. I have all the recommended settings in my router and am with FIOS using their hardware, but I’m not convinced its the router or ISP since I’ve had stable builds in the past and the same hardware/connection.
Just got off the phone with Verizon Advanced support, after 3 wrong connections and calls that went nowhere I got two suggestions that I haven’t seen before. The first one is to enable DMZ Host for IPv4 and the local IP of my Plex server. Reboot the router and see if I still lose connection. If this doesn’t resolve it Verizon will replace the router as this is an uncommon issue and its the router’s fault. I’ll post a follow up if the DMZ Host was a solution for me.
Enabling DMZ hosting on the server totally worked, no drops all day. So that tells me something with the Verizon router is blocking it. There was a firmware update to the G3100 back in November back when all of my issues started up again. They are sending me a new modem, I’ll hold out that it has an older firmware or that hopefully, it was a hardware issue if so. Sucks I have to open my entire system up to figure it out.
Thanks for the updates Blake. I’ll give that a try!
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