Content exists in library, but does not play

Plex Media Server NAS & Devices
1

Server Version#: 1.18.0.1944
Player Version#: 4.10.1
OS: FreeNAS-11.2-U6

I had Plex working previously, but after upgrading to FreeNAS-11.2, I had to create a new iocage jail. I created the new jail, added my media and installed the plexmediaserver-plexpass package. Now when I try to play my content, the loading spinner continuously spins, and the browser console shows HTTP 404 errors for these URLS:

https://192-168-1-141.bed01d89872041289e3a44fe3d6ca756.plex.direct:32400/video/:/transcode/universal/dash/38y163bskzq8keoert78ccci/1/initial.mp4
https://192-168-1-141.bed01d89872041289e3a44fe3d6ca756.plex.direct:32400/video/:/transcode/universal/dash/4fakp7h0uzkywwp4kglqafme/1/0.m4s

Where 192-168-1-141 is my media sever’s local IP.

I ran into this issue on plex media server version 1.18.0.1846 and was waiting for the latest version to see if it fixed this issue, but it has not. Any help would be appreciated because I’m currently unable to play my plex content through any devices, including the browser.

I can download content from the server just fine, and my content has all been working previously, just since upgrading I cannot play any content.

2

Here are my log files. I’m not really sure if I posted this in the right forum, but any help would be appreciated!

Logs.zip (2.7 MB)

3

I figured out what the issue was by looking at the console. It indicated there was a problem writing to the transcode directory. So I specified a new transcode directory and ensured it had the correct permissions.

Now when I try to play my content, it looks like the transcode files are being written to the disk, but they still won’t play in the web player, the console isn’t showing any errors, just returning 404 when it tries to fetch the transcode files.

If there is something I should be doing to get additional help, please let me know. I can upload more recent log files, whatever helps get this problem resolved.

4

I found the solution to my problem. I was also getting a 401 in my error logs when attempting to fetch metadata and a solution on this forum was to change the value of:

Settings > Network > List of IP addresses and networks that are allowed without auth

I changed the value to allow any IPs within my local network:

192.168.0.0/16

My metadata now is properly being fetched and content now plays without errors. Hopefully, this can help someone else in the future.

5

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