Content plays on multiple players but not LG TV App

Plex Players Smart TVs
1

Server Version#: 1.28.2.6106
Player Version#: 5.44.6/4.9.0 (LG TV Latest version)

I have a TV series consisting of mp4 files. They play just fine on the web player, my Roku 4K unit, and my Apple 4K TV box, but they WON’T play on my LG TV App. I upgraded to the latest version of the LG app and the files still wouldn’t play. I turned on logging and found that the “container” was somehow wrong (I don’t recall the actual wording) and did not support direct streaming. I had to turn off Direct Play and Direct Stream to get them to play.

Question 1: Why would they play on my Roku and ATV4K and my web player but not on the LG App?

Question 2: What’s the impact of turning off Direct Stream and Direct Play options?

Question 3: I turned on logging to the server, but where do I find them?

2

Hi

Before I can contribute to your questions 1-2, one more question: Do you use DLNA as the transmission medium?

The answer to question 3 can be found here: Plex Media Server Logs | Plex Support

3

The important question here is on what platform/ Os is your server.

Works absolutely well on MacOS 11

4

Sorry, I didn’t think it was relevant…my server is running on an iMac w/ Monterey (12.2) with all the content on a NAS. No to DLNA.

5

I can’t find the log I need (I turned debug logging on there LG App). Don’t have a clue what the app log would be called and searching for “protocol” (the only specific word I recall from the error message) is like a needle in a haystack

Thanks though…

6

No to DLNA.

I’m sorry, then I don’t have a suitable solution. I had solved a problem with the DLNA transmission to my TV after the Plex app was discontinued there. The Plex server had attracted the wrong TV DLNA profile (standard) for me, which is why every transmission to the TV there appeared incompatible/not displayable.

7

By the way: The log can be found on the Plex server and not on the app.

8

I knew that, but there are a ton of logs and I can’t figure out which one I need to look at

9

Server is on my Mac and I try to keep it up to date.

10

Still hoping for answers…

11

Can you post a sample , meaning Media Info of Episode of that TV show. Click on the show thumbnail bottom right Vertical Ellipsis ⋮ Then select xml and take a screenshot.

12

I have the picture but struggling on the upload…all I get is some spinning and the upload status never goes past 0%

13

Trying again:

BHXML
BHXML929×538 200 KB

14

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