Server Version#: 1.16.6.1592
Hello,
Voila for several weeks, my Remote Access is not working properly, I followed the instructions to configure my router (Orange LiveBox). As soon as I activate this it turns off a few seconds later. As soon as I want to use Plex on my Ipad or my Iphone I am not totally connected to the server.
Need help thank you !!!
Have you checked if you really cannot access your server from your phone/tablet while they’re outside your home network?
The status indicator is known to be off / out of sync.
If you cannot access your content…
Can you access the public IP / port of your router from outside your home network, e.g. using a service like canyouseeme.org ?
Yes I have access by being outside my network but in limited connection.
In that case you might want to have a look at the troubleshooting section of the related support article:
https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/
The indirect connection tends to be an indicator for some incomplete/incorrect configuration in your remote access setup.
there is not a video tutorial to explain? because not including the explanation
No video tutorials as Plex cannot know every possible router and how to configure them.
The article describes how the relay/indirect connection works and links to other information e.g. on how to troubleshoot your remote access.
https://support.plex.tv/articles/200931138-troubleshooting-remote-access/
This topic was automatically closed after 90 days. New replies are no longer allowed.
