Conversations inaudible on PS4, work perfectly on laptop



Hello everybody,

First of all: my apologies if this question is already asked and answered. As a matter of fact, I was quite sure that this was already the case, since I had this problem in the past and was able to find the solution somewhere (over here?) Sadly, I can't seem to find it anymore, so here goes:

With some videos, I have audio problems when playing media on my PS4 via Plex.
Video and audio go fine, but the conversations are completely inaudible. All the other sounds are audible (and loud enough), but when someone starts speaking, nothing seems to happen.

The same files work without a glitch on Plex on MacBook (so it's not the fault of those files).
If I'm remembering correctly, it had something to do with the dolby surround settings that should be turned off or on, but I cannot for the life of me remember how to do that.

Anyone that can help me out? It drives me nuts that I have to revert to my laptop to watch certain videos.

Thanks in advance for the help!


Hi Dwerg,

I experienced a similar issue last night and have been able to fix it by disabling AC3 audio.