Conversion failed. a required codec could not be found or failed to install

Plex Media Server Desktops & Laptops
1

Server Version#: 1.18.2.2041
Player Version#:
Plex Media Server Logs_2019-11-23_09-49-19.zip (5.2 MB)

hi i am getting the above error message with some 4k movie files.

in addition on other 4k movie files sound will not play.

thanks so much for the help

2

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