Conversion failed. The transcoder exited due to an error.

server-docker

#1

Hello, I am using PMS 1.13.0.5023 and everytime I try to play a file, I get the following error: "Conversion failed. The transcoder exited due to an error."

Any help is appreciated.


#2

I'm no linux guru, so someone else will have to chime in here...

It appears your system (ubuntu docker x86_64 - build: linux-ubuntu-x86_64 ubuntu) is not able to find/use the proper codec for playback of an x264 file...

[Transcoder] Unknown decoder 'h264'


#3

Thank you for your quick answer.
How can I enable/install this codec ? Isn't it supposed to be packaged in the Docker image I am using (linuxserver/plex) ?


#4

I found the solution via this thread: forums.plex.tv/discussion/286770/transcoder-crashing-unknown-decoder-h264