Correct Match in one library but not another

General Discussions
1

Howdy -

I keep two libraries of my movies. One full resolution rips and ones that I encode with Handbrake for streaming. My Synology 1515+ just isn’t strong enough to encode on the fly, so I’d rather keep a streamable copy. Anyway…

In my “Streams” library, the movie “MI-5” is found and matched correctly.
However, in my “Movies” library, the same movie, with (nearly) the same filename, is not recognized.

Stream: \STREAMS\MI-5\Mi-5(720RF22stereo).mp4
Movie: \MOVIES\MI-5\Mi-5(RF20dtshd).mkv

What would cause the problem? The “stream” comes up with the correct movie, but the “movie” will only find its alternate title, “Spooks,” which is annoying more than anything else.

Thoughts?


2

Not sure why I couldn’t post this in my previous post.

3

Your 2 libraries are maybe using different metadata agents.

Edit your library(s), go to the ‘Advanced’ tab and set the ‘Agent’ to ‘Plex Movie’ in both libraries.

Go to
Settings - Server - Agents - Movies - Plex Movie
and drag the line ‘Local Media Assets’ downwards, so it sits at the lower end of the list

Afterwards, perform the Plex Dance with the movie.

Post scriptum:
you may experience more and more difficulties if you continue using your current file naming schema.
Both folder and file name are supposed to read
Official Movie Title (year)/Official Movie Title (year) - [optional info].ext
Don’t leave out space characters. Don’t replace space characters with other characters, like e.g. dots or underscores.
https://support.plex.tv/hc/en-us/articles/200381023-Naming-Movie-files

4

Thanks! Its been so long since I started using that schema, I never bothered to check if it was “right.” It just always “worked.”

@OttoKerner said:
you may experience more and more difficulties if you continue using your current file naming schema.
Both folder and file name are supposed to read
Official Movie Title (year)/Official Movie Title (year) - [optional info].ext
Don’t leave out space characters. Don’t replace space characters with other characters, like e.g. dots or underscores.
https://support.plex.tv/hc/en-us/articles/200381023-Naming-Movie-files

5

on the look-up front, they appear to be the same. unless I’m tired of staring at this and not seeing something obvious.

r3zb925behke.png1186×409 24.1 KB

sjvqgjhta0cf.png1252×457 25 KB

6

You posted the same screenshot twice.

This is only one place to look at. The properties of your 2 movie libraries are also important.
I set a link above.

7

Different screens. They just look the same.
One is my “streams” library. The other is my “movie” library. Just sayin’ they are set the same.
I’ll keep digging. And THANK YOU for the help.

8

No, the screenshots you have there are showing the settings of a particular agent.

The properties of a library are shown if you edit the library

(orange text is click-able)